NetSuite Technical Manager (Remote) in PHILIPPINES

Description

Job Title: Technical Manager

Position Status: Full Time Exempt

Travel Required: At Times, dependent on project requirements

Reports to: Director of Technical Services

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Interested in working in multiple industries, wearing different hats and collaborating with our clients to help their businesses grow, then read on.

ScaleNorth is a premier NetSuite Solutions provider enabling our clients to leverage the #1 cloud-based ERP system. We sell, implement, optimize NetSuite, and can even run our clients' accounting functions.

We believe in putting our team first, hiring ahead of the need to maintain work/life balance, bringing together exceptional talent across the globe, and providing opportunities to professionals within our organization the opportunity to take their career as far as he or she can regardless of his or her geographical location and align compensation programs with individual and company performance. If ScaleNorth is crushing it, so is our team! We have some of the most competitive compensation packages in our space and we have no plans to change that!

We partner with our clients by making our team, tools, and technology an extension of their businesses. Together, we focus on increasing enterprise value by streamlining business processes, highlighting critical analytics, leveraging cutting-edge technology, and preparing for what comes next.

Our unique culture focuses on our key stakeholders: our people, clients, and community. We have a relatively flat organization that rewards our team members’ contributions. We strive to make a meaningful impact and always keep it fun and positive. Some other cool things we offer:

• Opportunity to work within an organization that prides itself on creating a culture based on bringing fun, bright, and experienced professionals together to deliver best-in-class service to our clients

• Opportunities to excel and take on new professional challenges through advancement

• Substantial training and development opportunities in technology and finance

• Access to cutting-edge software and hardware to do your best work

• Competitive Pay and Benefits

• 100% remote position w/limited travel

Job Summary

The primary responsibility of the Technical Manager is to oversee a team of Technical Consultants/Developers to deliver NetSuite scripting, integration, and automation service to clients within their respective market. Ensure that the service quality delivered is within or better than the expectations set forth by the various internal and external stakeholders of the company by providing adequate mentoring/coaching and effective training options.

The Technical Manager is also tasked to deliver implementation/customization services and act as Subject Matter Expert for one or more Technical/Scripting areas of NetSuite.

This is a client facing collaborative role. You will be the primary point person for all Customization requirements of an Implementation and/or an Innovation engagement. You will be tasked with understanding our new client’s overall business objectives, collaborating with their management teams and our internal teams to develop a comprehensive project plan to transition our new client onto their new business operating system. Every client will have their unique requirements and the ability to use your past experiences, not only with applications, but in business will be a critical skill to be successful in this role. Everyone on our team is a contributing member and we expect the same from our new team members as well. The ability to make someone’s ideas better or presenting an idea that another team member can make better is our idea of collaboration. Your ability to lead and motivate a team is most critical to this role.

Success in this role is measured primarily by outcomes. Managing clients’ expectations and then delivering on such expectation is key. Also, ensuring that assignments among our team is well balanced and manageable.

Must be an independent thinker with strong communication skills who can effectively communicate both written and verbally. Must be able to proactively identify inefficiencies/gaps in a project plan and bring proposed solutions while maintaining a positive attitude.

Essential Functions

• Enjoys leading and developing a team of experience professionals with extensive Technical NetSuite/ERP experience
• Collaborates with Technical Consultants assigned to his/her team to develop customized solutions to directly meet our clients’ business objectives
• Partners with a Sr. Project Manager on larger projects
• Leads his/her team in translating business requirements delivered from our clients into a formal business requirement document
• Leads preparation/review of documents/diagrams of technical process flows to ensure optimization
• Delivery of a budget aligned with the project and continuous tracking of budgeted hours vs. actual and an understanding of any major variances
• Understanding of the details of a solution, inclusive of dependencies so that tasks are performed in the proper order
• Ability to ask for help when faced with competing priorities and/or concerns of not meeting client expectations
• Thrives on problem solving and thinking beyond “how it has always been done” to create new and improved solutions
• Thorough understanding of NetSuite’s capabilities and limitations
• Ability to foresee the necessary steps required for a successful client engagement and how to articulate it to the client and internal team members
• Must be able to clearly communicate goals, responsibility, performance, expectations, and feedback.
• Continuously setting an example for the other team members and setting high ethical standards
• Proactively recognizes and identifies potential areas where existing policies and procedures require change or where new policies/procedures need to be developed, particularly with respect to operations
• Monitors service delivery to ensure the agreed-upon targets and standards are met
• Aggressively identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiencies
• Effectively and proactively communicates risks to management and assists with the development of viable solutions to mitigate risk

Job Qualifications

To be considered for this position, the candidate must have at least 5-10 years of hands-on scripting experience, with progressively increasing responsibility with NetSuite implementations. This individual must possess experience leading a user community in a prompt and professional manner, including excellent leadership and communications skills.

• Required skills: Advanced-level proficiency in the SuiteCloud platform
• At least 5-8 years of hands-on experience in NetSuite Consulting and Implementations.
• At least 3+ years supervisory/managerial experience, with exposure working with onshore teams in North America
• Preferably with involvement in every stage of the SDLC process.
• Excellent oral and written communication skills.
• A team player with a can-do, rollup-your-sleeves attitude.
• Ability to work independently.
• Excellent listening skills, both in situations within and among NetSuite personnel, as well as external customers
• Ability to work in a deadline-focused environment, consistently producing deliverables within agreed-upon timeframes
• Willing to work PST hours to match client timings

Education/Experience

Requires a four-year degree and 5-8 years of hands-on experience with NetSuite Applications.

CERTIFICATES/LICENSES

NetSuite SuiteCloud Developer II is desirable.

Other Skills

• Ability to effectively communicate systems/IT information to lay audiences.
• Strong issue resolution / problem solving skills
• Ability to establish and maintain positive working relationships with other employees and to communicate and interact effectively with management and users at all levels through both verbal and written means
• Project Management skills are required