About Us: EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities. We are dedicated to delivering high-quality care for Canadians while supporting patients and their loved ones. With over 100 years of collective experience, our diverse programs—including inpatient, outpatient, and online options—ensure compassionate care is accessible wherever our patients are. At EHN Canada, we take pride in proving both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
Joining EHN Canada provides an exciting opportunity to grow professionally while making a meaningful difference in the lives of those in our communities.
Position Overview
The IT Support Coordinator will work collaboratively across all EHN locations as an integral part of the IT Support Team. This role involves supporting users throughout EHN's facilities by troubleshooting, coordinating, and providing recommendations for resolving issues related to company systems, networks, and applications. With a strong passion for delivering timely IT support, the coordinator will develop positive relationships with internal business units, external service providers, and vendors.
As a skilled problem-solver with strong analytical abilities, the IT Support Coordinator will excel in planning and organizing while demonstrating a keen attention to detail. This position requires a customer service-oriented approach, excellent communication skills, and the ability to thrive in a fast-paced, changing environment.
Key Responsibilities
- Coordinate IT Support across the country with contractors, vendors, and co-workers
- Analyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required.
- Identify function and provide 2nd & 3rd level support with additional knowledge of escalation channels.
- Work directly with MDMs and external vendors to ensure seamless IT service delivery.
- Evaluate and install computer hardware, networking software, and operating system software.
- Provide technical assistance and support for applications, servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices, and other departments specific hardware/software.
- Perform daily monitoring of the environment to address incidents proactively and reactively in the production environment.
- Provide inventory control and lifecycle asset management for end-user computing devices.
- Analyze configurations, design from internal development teams, and build out a basic understanding of applications.
- Create and maintain comprehensive documentation for IT processes, systems, and incident resolution, to ensure the capability of the team to restart services and troubleshoot front-end issues.
Qualifications
- Post-secondary diploma, degree, or certificate from an accredited college or university in an IT-related field
- Troubleshooting skills with mobile and desktop technologies
- Working knowledge of software, hardware, and other equipment
Requirements
- Experience with ticketing systems
- Strong administration and organizational skills with an ability to handle confidential materials in a professional manner.
- Demonstrates a strong attention to detail and a willingness to work under tight deadlines as required.
- Proven ability to communicate effectively in English & French, written and verbal.
- Excellent customer service skills, including follow-through.
- Results oriented with a sense of urgency and high standards for quality production and performance.
- Willingness to learn and take on challenges.
- Polite, courteous, professional demeanor
- Must be eligible to work in Canada.
Nice To Haves
- Knowledge of/Experience with Service Now and Jira Service Management
- Microsoft, Apple, or any other certificates are preferred.
- Experience with Exchange, Office 365, Microsoft Azure
- ITIL (Information Technology Infrastructure Library) Foundation certification
Employee Benefits And Perks
- Comprehensive benefits package including a yearly allowance of $1,500 for mental health and addiction services, plus $500 for various paramedical services (e.g., massage, physiotherapy).
- 24/7 Employee Assistance Program through GreenShield Health
- Competitive paid time off, including a special paid day off for your birthday.
- Access to in-house fitness facilities or discounted gym memberships.
- Exclusive discounts through Perkopolis on entertainment, insurance, and more.
- Opportunities for personal and professional growth through our Education Support Assistance program.
- Supportive relocation opportunities due to our nationwide presence.
- Defined Benefit pension plan with up to a 4% employer contribution.
- Maternity and parental leave top-up.
- Discounts available at Kids & Co. Daycare.
EHN Canada is an employment equity employer. If you require accommodation during the interview process, please contact Human Resources.
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