The opportunity
Unlike traditional community roles that focus solely on engagement metrics, this position combines strategic community building with exceptional customer experience delivery. As the face of SimplyCodes to our user community, you'll build a vibrant ecosystem of shopping enthusiasts while ensuring world-class support and surfacing valuable user insights.
The opportunity
Unlike traditional community management roles that focus solely on moderation and support, this position represents a strategic partnership with our product and research teams to drive user-centered innovation. You'll:
- Design and scale our Insiders community program to drive engagement and retention
- Create and operate systematic feedback loops between users and product teams
- Synthesize user feedback into actionable product insights and recommendations
- Identify patterns in user behavior and needs that inform product strategy
- Partner closely with product managers and researchers to validate ideas and features
- Create innovative user experiences, rewards, and recognition systems
- Drive measurable business impact through strategic community initiatives
- Lead crisis management and user trust & safety efforts
- Shape the future of social commerce and smart shopping through deep user understanding
What sets us apart
Strategic impact
- Shape the future of user engagement in e-commerce
- Drive innovation in community-powered shopping experiences
- Direct involvement in product strategy and user experience
- Freedom to experiment with new engagement models
Community innovation
- Build next-generation engagement systems
- Design scalable recognition and rewards programs
- Pioneer new approaches to user feedback and insights
- Solve novel challenges in social commerce
About Demand.io
We're building the world's leading source of e-commerce knowledge through our unique technology stack:
- SimplyCodes: AI and community-powered platform covering 400,000+ stores (10x more than competitors)
- ShopGraph: Our proprietary knowledge graph containing real-time commerce data
- Product.ai: Revolutionary AI shopping assistant redefining purchase decisions
Profitable since founding in 2009, we're driving $1B+ in annual commerce volume while maintaining a lean, high-impact team structure.
What we're looking for
Experience and expertise
- 5+ years managing communities or structured engagement programs
- Proven track record of transforming users into passionate brand advocates
- Demonstrated ability to dramatically increase user engagement and enthusiasm
- Success in building and nurturing volunteer community leaders
- Strong program management and operational skills
- Experience creating memorable community experiences and celebrations
- Excellence in designing and scaling rewards/recognition systems
- Data-driven approach to measuring engagement success and community health
- Bachelor's degree in relevant field
Character and personality
- Natural community builder who thrives on human connection
- Inspiring communicator who energizes others
- Creative spirit who designs memorable experiences
- Authentic enthusiasm that's genuinely contagious
- Patient mentor who nurtures community leaders
- Empathetic listener who truly cares about users
- Quick-thinking problem solver who stays cool under pressure
- Positive force who builds enthusiasm in others
Core capabilities
- Outstanding ability to partner with product and research teams
- Skilled at translating user feedback into actionable product insights
- Strong pattern recognition and ability to identify key user needs
- Excellence in designing and operating feedback loops at scale
- Ability to distinguish signal from noise in user feedback
- Outstanding written and verbal communication skills
- Creative problem-solving and user engagement strategies
- Strong empathy and ability to manage diverse personalities
- Deep passion for e-commerce and social commerce
- Inclusive leadership style that welcomes diverse viewpoints
Nice to have
- Experience with gamification and engagement mechanics
- Background in product marketing
- User research experience
- Familiarity with e-commerce and consumer products
- Crisis management experience
- Community platform technical expertise
Creating wealth through innovation
We've reimagined tech compensation for elite talent. Unlike traditional tech compensation heavily weighted toward RSUs or illiquid equity, we provide substantial immediate wealth creation through monthly cash payments.
Foundation
- Base: $140,000 - $180,000
- Equity: 0.1% - 0.3%
- Role level: L4 (Senior IC)
Partners program with profit-sharing
Top performers achieve total compensation of $200,000 - $400,000+ annually through our unique Partners Program. Key advantages:
- Monthly cash payments (not annual or deferred bonuses)
- Immediate wealth creation (vs locked RSUs)
- Uncapped earning potential
- No lockup periods or liquidity events required
- Increasing bonus percentages as you advance through Partner levels
Additional benefits
- 🚀 Advancement opportunities based on impact
- 📚 Learning stipend for conferences, courses, and certifications
- 🎯 Access to advanced community engagement tools and platforms
- 🏥 Comprehensive health, dental, and vision coverage for you and all dependents
- 🏖️ Unlimited PTO
- 👶 Parental leave policy
- 📈 401(k) program
- 🍽️ Catered lunches in our state-of-the-art Santa Monica office
- 🏠 Relocation assistance for exceptional candidates
Success in your first year
90-day impact
- Complete community program audit with baseline metrics for engagement, support, and satisfaction
- Launch initial Insiders program tiers with advancement structure
- Establish support operations with sub-4-hour response time target
- Implement community feedback collection and reporting system
- Design and launch pilot community-powered solution center
- Begin monthly product team community feedback sessions
12-month objectives
- Scale Insiders program to 1000+ active members with 70% monthly participation
- Achieve 40% monthly engagement rate across SimplyCodes user base
- Drive 40% higher retention rate for community members vs non-members
- Achieve 90%+ customer satisfaction score for support interactions
- Generate 25+ actionable product insights monthly from community
- Achieve 40% support deflection through community solutions
- Recruit 200+ active community members for user research
- Drive 30% of new user acquisition through community referrals
- Maintain 85% community health score while scaling
Team collaboration
You'll work closely with a world-class team of deep generalists:
- Operations team on support operations
- UX research on user studies and feedback
- Product team on community features
- Engineering on technical issues
- Marketing on growth initiatives
Ready to revolutionize e-commerce community engagement?
If you're energized by building innovative community experiences while driving measurable business impact, we want to talk to you. We understand exceptional candidates often have compelling current roles. Our founder is happy to have an initial confidential conversation about how this unique opportunity could align with your career aspirations.
Learn more about our products, our team, and our culture.
