Network Operations Center Technician in MEXICO

THIS IS A REMOTE POSITION BASED OUT OF MEXICO! DO NOT APPLY UNLESS YOU ARE CURRENTLY IN MEXICO!

About the Role:

Level 1 NOC Analyst Will maintain the integrity and availability of the ES voice and data networks. The candidate will monitor circuit outages, degradation and hardware failures and utilize various tools to isolate impairments in LAN/WAN network environments. The analyst will troubleshoot TCP/IP network connectivity across MPLS, VPN, and point-to-point WAN facilities. They will also report and escalate outages to the appropriate vendors and initiate backup procedures during network outages. The analyst will install and test communication equipment and perform communication fault isolation and diagnosis as required. Support disaster recovery testing for regions/clients and test backup circuits weekly. They will also review projects completed by Network Engineering and maintain network management tools. This person will provide incident and problem management support, as well as escalation/notification to management and provide 1st level Network Security monitoring and incident tracking.

Responsibilities:

• Maintain the integrity and availability of the ES voice and data networks
• Monitor circuit outages, degradation, and hardware failures
• Utilize various tools to isolate impairments in LAN/WAN network environments
• Troubleshoot TCP/IP network connectivity across MPLS, VPN, and point-to-point WAN facilities
• Report and escalate outages to appropriate vendors
• Initiate backup procedures during network outages
• Install and test communication equipment
• Perform communication fault isolation and diagnosis as required
• Support disaster recovery testing for regions/clients
• Test backup circuits weekly
• Review projects completed by Network Engineering
• Maintain network management tools
• Provide incident and problem management support
• Escalation/notification to management
• Provide 1st level Network Security monitoring and incident tracking

Qualifications:

Bachelor's degree in computer science, information technology, or related field. Knowledge of network operating systems, including Cisco Switching and Routing. Familiarity with communication and routing protocols. High-level problem-solving and communication skills. Disciplined self-starter who can successfully bring projects and tasks to closure with a minimum of direction, guidance, and oversight. Team player with the ability to effectively interact with clients and peers in a positive, collaborative, and constructive manner. Excellent organizational and time management skills to handle multiple tasks simultaneously.

Required Skills:

• Cisco CCNA Certification
• Understanding of Voice/Telephony networks
• Packet analysis is good (Wireshark)
• Working knowledge of routers, switches, firewall, and CTI components
• Experience with ticketing systems
• CISCO routing and switches
• Arista switches
• Firewall support experience
• Lifecycle PM experience

Preferred Skills:

N/A

Pay range and compensation package:

Excellent Market Rate/Salary. Positive Work-Life Balance. Competitive Benefit Packages Including Medical Insurance, Dental Insurance.

Equal Opportunity Statement:

Include a statement on commitment to diversity and inclusivity.