Business Intelligence Specialist in NETHERLANDS

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

We are seeking a Business Analysis and BI Support Specialist to work onsite at ESA-ESTEC in the Netherlands, offering a fantastic opportunity to join one of the world’s most prestigious space agencies. This role will provide both central and project-specific support, with priorities set in regular planning meetings. All controlling functions under SCI-M are closely interlinked, requiring excellent coordination, flexibility and communication skills to ensure smooth collaboration across all tasks and teams.

Responsibilities

As a Business Analysis and BI Support Specialist you will concentrate your activities on the following:

• Assist in establishing a self-service reporting platform for SCI-M controllers, actively contributing to the SCI Reporting project to define and implement the solution.
• Manage and maintain the reporting platform, including creating and updating reports, BI solutions, shared workspaces, and apps for controllers.
• Provide training, support and coaching to controllers on using available BI tools and solutions.
• Continuously enhance the platform by collaborating with BI initiatives across the agency, with a focus on aligning with corporate and directorate developments.

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Bachelor’s degree in Business Administration, Finance, or a related field, with relevant professional experience.
• At least 4 years of experience in financial planning, controlling, or resource management, ideally in an aerospace or project-oriented environment.
• Strong experience in business intelligence tools, particularly Power BI, and maintaining collaborative platforms like Microsoft Teams and SharePoint.
• Proven ability to manage data and reporting tools, with experience in implementing and maintaining self-service reporting platforms.
• Strong organizational skills, with the ability to handle ad hoc requests, participate in planning meetings and align with corporate guidelines and templates.
• Excellent communication and interpersonal skills, with the ability to train and support others in using BI tools effectively.
• Familiarity with data access and processing tools such as the ESA Data Factory is an asset.
• Proactive problem solver with a focus on continuous improvement and user satisfaction.
• Fluent in English (written and spoken)
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.

On offer

• Flexible working policy (hybrid working)
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs
• Casual dress code 
• Bike Scheme

Relocation:

• The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.
• Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.