Customer Success Manager in GREATER ENSCHEDE AREA

Inverid is the market leader in NFC-based smartphone identity verification technology. Companies and governments worldwide use our ReadID software to verify identities remotely and reduce identity fraud. To expand our business with our current customers we are looking for a customer success manager.

Your job

• You will represent Inverid at our customers and communicate the customers needs to colleagues
• The focus is on larger customers, bringing in significant revenue and with complex requirements
• You maintain a network with the different stakeholders at the customer and support our multi-level approach to customers
• You find out what our customers want and need, on the short and on the long term.
• You're assigned a set of customers that you keep and, when possible, grow, in collaboration with service delivery and business lead / sales.
• Your focus is on existing customers, but you're not afraid to help with pre-sales or onboarding new customers

What do we expect?

• Relevant professional or university degree (BSc, MSc)
• Relevant working experience in a b2b setting, for example as CSM, service delivery or solution engineer. A more commercial background is also possible, if you can show you understand the technology
• You can connect to technical and non-technical people, at different levels in the organisations
• Experience with SaaS (REST), mobile (SDKs, SWIFT, Kotlin), security and UX.
• You do not have to know all the technical details of ReadID, but you understand enough to understand the customer's questions and where to find the answers.
• Good command of the English language (both writing and speaking)
• You currently live in the Netherlands or are willing to relocate here. You work at least 2 days a week at the head office in Enschede

What do we offer?

• We offer a challenging work environment where you can make a difference in reducing identity fraud. You will work in a team of more than 50 highly qualified researchers, developers, architects and UX designers from 17 countries
• Within Inverid, you will get extensive opportunities to specialize in different sectors and technologies, as a solid foundation for the rest of your career with internal and external training courses
• Inverid offers a competitive salary with a result-dependent variable remuneration on top
• Inverid offers a pension paid in full by the employer and the possibility to extend holidays
• We consider work-life balance very important and offer the possibility of flexible hours and working from home. Part-time is possible with a minimum of 32 hours per week
• Naturally, you will receive a high-end laptop (Windows or Macbook) and a phone from us
• We support relocation if necessary, both financially and actively
• Inverid has a recognized sponsorship from the Dutch government, which makes it possible for candidates from outside the EU to obtain a work visa

Visit www.inverid.com for more information about Inverid, demo videos and download and test the free ReadID Me app in App/Play Store.