As an IT Support Specialist, you will play a critical role in ensuring smooth IT operations by providing first-line support and resolving technical issues.
Providing 1st line and occasional 2nd line support for technical issues.
Handling break/fix situations, troubleshooting, configuration issues, and software installations.
Administering and repairing servers, networks, infrastructure, emails, file shares, and other IT systems.
Installing and configuring computer systems and deploying solutions to resolve technical problems.
Diagnosing and solving hardware and software faults.
Logging and managing customer/employee queries effectively.
Analyzing call logs to identify trends and underlying issues.
Requirements:
A minimum of 3 years of experience in a similar role.
Solid knowledge of Microsoft products such as O365, D365, and PowerBI.
Familiarity with Service Management and ITIL processes.
Knowledge and experience supporting Cloud/Azure environments are highly desirable.
Strong communication skills in English, both written and spoken.
Excellent problem-solving and analytical skills.
Nice-to-Have:
ITIL certification or practical experience in ITIL processes.
Experience with diagnosing trends in technical issues through call log analysis.
