Cleverbit Software is seeking a talented Product Support Engineer who thrives in a challenging, team-driven environment.
At Cleverbit Software, we believe that by combining a flexible working environment with a culture of continuous learning, we can drive better results. By joining our team, you can expect to work on innovative technology used by millions of people on an international scale.
Here’s what you can expect!
- Fully remote placement with flexible hours.
- Small, tight-knit teams who care about your growth.
- Diverse team members from around the world.
- Paid career development aid, including study leave, books, courses, conferences, subscriptions, and more.
- Fast-paced projects centered on leading technologies at scale.
Working at Cleverbit Software:
No two days at Cleverbit Software are exactly the same. One day, you may find yourself designing microservices to support hundreds of thousands of concurrent users. Next, you may be working on AI features while leveraging cutting-edge cloud technology. Oftentimes, you will find yourself using exciting technologies like Redis, Elasticsearch, GraphQL, Azure Cognitive Services, and more. Every step of the way, you will be digging deep on challenging projects that redefine the status-quo.
Your primary responsibilities will include:
- Working on development tasks from a backlog in tools like Azure DevOps.
- Writing reusable and reliable code.
- Identifying bugs while troubleshooting and testing code.
- Assisting other team members and collaborating on projects.
- Sharing knowledge to improve internal processes and skillsets.
- Providing meaningful input during retrospective meetings.
We prefer our Product Support Engineers to have the following qualifications:
- Must have a BSc degree in IT or equivalent.
- Must have Level 3/4 support experience.
- Must have previous experience as a support engineer on cloud SaaS products.
- Must be familiar with ticketing systems such as ServiceNow (or similar).
- Must be able to understand application logs, application traces and metrics.
- Must have basic understanding of REST, HTTP, SQL and experience with using tools such as browser developer tools, Postman, JMeter.
- Should have basic understanding of ASP.NET and able to read and understand code while trying to identify the root cause or the repro steps of an issue.
- Should have previous experience with Azure services, however any cloud experience is good.
- Experience with AKS or similar will be considered as an asset.
- Must be willing to work a shift rotation during weekdays and provide on on-call rotation cover during nights and weekends.
- Must be willing to learn new DevOps skills and understanding the inner workings of a complex cloud application.
- Must have a passion for problem solving and enjoys the process of understanding an issue, identifying the root cause and figuring out replication steps.
- Must be able to think on their feet and recommend valid mitigations to live issues after careful analysis.
- Must be highly motivated, self-starter with a positive attitude.
- Must have strong verbal and written communication skills in English.
The Cleverbit Software Advantage:
At Cleverbit Software, we put our people first. That’s why we go above and beyond to give our team members nothing but the best. By joining us, you’ll have access to the following benefits:
- 28 days of vacation leave, balancing rest and productivity for optimal output.
- Private Health Insurance.
- Paid training and courses such as study leave to acquire invaluable skillsets for enhanced proficiency.
- Additional pay or vacation days for any extra time that you may have spent working.
- Complimentary hardware for your remote office, custom-tailored to your preferences.
Apply to be a Product Support Engineer at Cleverbit Software today!
The role is 100% remote, but if you decide to come and work from our Maltese office, we can assist you with the relocation.
