INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy https //corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups https //corporate.zalando.com/en/our-impact/our-employee-resource-groups
THE ROLE & THE TEAM
ZEOS Returns enables European fashion and lifestyle e-commerce merchants to utilize Zalando’s reverse logistics network and expertise, delivering a seamless customer return experience and achieving operational economies of scale. The return service currently supports merchants selling on the Zalando Partner Program and is set to extend its capabilities next year to serve merchants selling in other marketplaces and their own channels. We are a lean, cross-functional team responsible for the product’s P&L.
As a Senior Project Manager, you will be a key member of the ZEOS Returns team, responsible for ensuring the success of our most critical initiatives, varying in scope and complexity, from local projects to cross-Business Unit projects. Furthermore you will establish effective workflows and implement quality standards and project management methodologies in collaboration with technical, operational, and commercial teams.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)..
- Lead cross-functional project teams across business units, driving multiple projects in parallel while keeping the team focused and ensuring goal delivery.
- Collaborate with the ZEOS Project Management Office to integrate ZEOS Returns’ priorities and constraints into the business unit’s portfolio
- Regularly report our progress and outcomes to stakeholders, maintaining thorough documentation for transparency and best practice sharing
- Break down and translate project scope into manageable work packages and milestones.
- Independently identify and discover issues within the project, navigating ambiguity and competing stakeholder priorities
- Tailor communication to various stakeholders (both verbal and written), addressing their needs and constraints throughout the project lifecycle.
- Manage timelines by holding stakeholders accountable and proactively flagging risks and delays
- Drive projects to completion and consistently follow through on commitments, despite challenges or deprioritization
WE’D LOVE TO MEET YOU IF...
- Project Management – Expertise in advanced project management tools and methodologies, with experience in logistics, tech, or operations projects preferred.
- Technical Acumen – Ability to understand technical requirements and create work packages for Product, Engineering, and Operations teams; comfortable leading in-depth discussions with domain experts, when needed.
- Analytical Skills - Proactive problem-solver, who manages multiple projects, anticipates issues, and develops contingency plans with a big-picture view.
- Leading Others - Demonstrates ownership of project outcomes, aligns the project team for engagement, and supports workstream leads in meeting project goals.
- Stakeholder Management - Builds strong stakeholder relationships, ensures alignment, and facilitates collaboration and decision-making.
- Data Proficiency - Skilled in working with data and making data-driven recommendations to senior stakeholders; experience with JIRA and SQL is a plus.
- Business Acumen & Strategy - Integrates Zalando B2B strategy and ZEOS Returns product roadmap into project goals, balancing business performance with strategic priorities.
- Team Spirit - A team player who thrives in a collaborative environment and celebrates team successes.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year (for Zalando SE)
- Relocation assistance available (subject to prior agreement)
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
Learn all about Zalando and our values here https //jobs.zalando.com/en/?gh_src=22377bdd1us
