🌳 About Bonsai
Bonsai helps thousands of small businesses around the world start, run, and grow their businesses.
🌳
The way the world works is changing: Small businesses are the backbone of the economy, driving innovation and job creation. Yet, managing administrative tasks can be overwhelming and distract from their core mission.
That's where Bonsai comes in. We take care of a small business's admin work - contracts, proposals, invoices, payments, accounting & taxes and even banking - so they can focus on the work they love.
We're profitable, growing very quickly, and are backed by some of the world's best investors (YC, Matrix Partners, Index Ventures).
We've also been 90% remote since 2016 and our team is spread across 9 different countries.
About The Role
As our first
Account Manager, your primary focus will be ensuring our clients are set up for long-term success through a seamless onboarding process and ongoing support. You'll work closely with our Sales, Customer Success, Product, and Marketing teams to drive engagement, satisfaction, and advocacy for Bonsai.
In this role, you will own client relationships from the moment they join Bonsai, helping them navigate our platform and tailoring their experience to meet their unique business needs. By identifying opportunities to add value and eliminate friction, you'll play a pivotal role in fostering a culture of customer-centricity at Bonsai.
Responsibilities
- Onboarding Clients: Welcome new users, guide them through setup, and ensure they're equipped with the tools and knowledge to succeed with Bonsai
- Building Relationships: Serve as the primary point of contact for clients, maintaining regular check-ins and addressing their evolving needs
- Proactive Engagement: Identify growth opportunities for clients by understanding their business goals and recommending relevant Bonsai features
- Support Excellence: Handle inquiries with efficiency and empathy, providing timely solutions via email, chat, and occasional video calls
- Client Advocacy: Act as the voice of the customer, sharing insights and feedback with internal teams to help improve the product and customer experience
Requirements
- 2+ year of experience in Customer Success, Account Management, Sales, or similar roles, ideally within SaaS
- Strong technical aptitude with the ability to quickly learn new tools and platforms
- Proven track record of building and maintaining strong client relationships
- Excellent written and verbal communication skills
- Commitment to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things
- This is a fully remote position - experience with remote work is required and you will need access to a proper working environment, including super high-speed internet
- Experience with Excel/Google Sheets
Benefits
- Competitive compensation package — we know you will have a large impact on the company and we strive to compensate accordingly
- Remote-work option
- All-expenses paid team retreats — our last retreat was in Lisbon!
