#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
1 - What is your mission
As a Front-end Developer & Technical Support, you will be working with our Global Internet Leader Account to deliver #Bemore customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office, you will work in a diverse team of specialists from around APAC to intervene in delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.
2 - Main Responsibilities
- To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.
- To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.
- Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
- Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Google Meets
- Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.
3 - Who are we looking for
- Candidate must possess a Bachelor’s Degree in any field
- Excited to work with evolving and emerging technology products
- Good communication skills in both English and native Vietnamese language
- An understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento, or Zencart is a plus
- Ability to successfully deploy, enable and support Adwords, Analytics, Merchant Center, Tag Manager
- Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes)
- Ability to advise customers on web maintenance and have associated knowledge in JavaScript, HTML, CSS
- Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
4 - WHY YOU WILL LOVE WORKING HERE
- Relocation package support: Work Permit, Visa, Flight Ticket, 30 days Hotel Accommodation
- Career mobility in various roles, industries, countries
- A positive culture for you to #BeHappier at work
- Engagement & Recognition Programs
- Strong Learning & Development plans for your growth and career acceleration
- Premium Workspaces, an easy to-locate area with direct access to public transport
- Be coached and mentored by experts in your field
We are value-driven by technology and continuously innovating our customer-facing brand solutions, serving some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.
