AI Engineer in VIETNAM

About Pencil Labs

Pencil Labs is transforming how businesses operate through cutting-edge AI and automation solutions. Our comprehensive suite of services includes autonomous WhatsApp Business chat agents, process automation, document processing and custom AI applications. We've delivered remarkable results across industries:

1. Helped a leading real estate agency achieve 25% increase in lead conversion through AI-powered qualification

2. Transformed a vehicle leasing company's operations with automated contract generation and payment processing

3. Revolutionized a food discovery platform with AI-driven recommendation systems

4. Implemented interactive AI avatars for customer service in the telecommunications sector

5. Streamlined operations for financial services firms through intelligent workflow automation

Our solutions have consistently demonstrated the power of AI to transform businesses, whether it's automating customer service, optimizing operations, or creating innovative user experiences.

Role Overview:

We are seeking a highly skilled and passionate AI Engineer to significantly enhance our suite of AI-powered products. This role will be pivotal in driving innovation across key areas: OCR optimization, voice assistants, and intelligent chatbots. The ideal candidate will be a self-starter, comfortable with independent research and development while effectively collaborating within a cross-functional team. The position offers significant opportunity to explore and implement cutting-edge AI technologies in real-world applications.

Key Responsibilities:

1. Lead the optimisation of our OCR tool to achieve sub-second processing times, exploring and implementing various approaches including commercial APIs and open-source solutions
2. Research and develop voice AI assistant capabilities, focusing on integration with VOIP phone systems
3. Enhance our WhatsApp AI assistant's conversational & functional abilities including but not limited to appointment booking
4. Develop and implement talking AI avatars with focus on natural language processing, speech synthesis, and lip synchronisation
5. Collaborate with cross-functional teams to integrate AI solutions into existing and new products
6. Stay current with AI/ML developments and evaluate new technologies for potential implementation

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• 3+ years of experience in AI/ML, with a demonstrated track record of success in developing and deploying LLM-based and/or computer vision applications.
• Professional command of English
• Strong programming skills in Python and JavaScript (React/Next/Node/Nest).
• Extensive experience with cloud platforms (AWS, GCP, Heroku, Zeabur), including deployment, scaling, and monitoring of AI/ML models.
• Expertise in working with large language models (LLMs) and/or computer vision frameworks and libraries (e.g., TensorFlow, PyTorch, OpenCV, relevant LLM APIs like OpenAI).
• Experience with building and deploying mini-SaaS applications.
• Strong problem-solving skills, ability to work independently, and excellent communication skills

Good-to-have

• Experience with speech-to-text and text-to-speech technologies
• Familiarity with WhatsApp Business API or similar messaging platforms
• Background in computer vision and document processing

Why You'll Love Working Here

• We're an engineering-focused company that takes pride in building easy-to-use, high-quality solutions
• Work with latest AI advancements and see your solutions impact businesses across industries
• Opportunity to work with advanced AI systems and shape the future of business automation
• Be part of a team that values process excellence, high quality, and aesthetic precision in every product
• Your work will directly contribute to transforming how businesses operate and interact with AI
• Freedom to make meaningful technical decisions and own your development process
• Fully remote position with a focus on output and impact rather than hours
• Work alongside passionate technologists who care deeply about creating exceptional products

Your Impact

Join us in creating transformative solutions that:

1. Automate customer service operations, saving businesses hundreds of staff hours while maintaining 24/7 availability

2. Reduce lead qualification time by 25% through intelligent chatbot implementations

3. Cut preparation time for client interactions by up to 60% through automated data processing and summary generation

4. Transform traditional business processes into efficient, AI-driven workflows

5. Build innovative solutions that help businesses scale without a proportional increase in operational costs

6. Create seamless, automated experiences that consistently achieve high customer satisfaction rates

7. Implement AI solutions that handle thousands of customer interactions daily while maintaining personalized service quality

Pencil Labs is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.