Customer Success Architect XDR/XSIAM in BRAZIL

Customer Success Architect XDR/XSIAM

About Us:

We are an important IT consultancy based in the United States, dedicated to delivering innovative solutions and exceptional service to our clients. Join our dynamic team and help shape the future of mobile applications!

If you’re passionate about quality assurance and looking to make an impact in a collaborative environment, we encourage you to apply!

Duties and Responsibilities:

• Time to Value: Provide guidance and assistance to the team to enable effective customer deployment and customization of the XDR/XSIAM platform throughout the customer lifecycle, ensuring quick and successful product deployment and adoption.
• Product Experts: Act as the product Subject Matter Expert (SME), assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training, and addressing other technical requests.
• Collaboration: Work closely with product and engineering teams to ensure customers and partners get the most out of the products.
• Digital First: Ensure technical knowledge of the team is translated into articles and guides for customers to help scale customer support.

Skills and Experience:

Required Skills:

• MDR/XDR
• Cyber Security
• Security Design
• Shell Scripting
• SIEM

Additional Skills:

• Technical Requirements
• GCP (Google Cloud Platform)
• Content Development
• SOC (Security Operations Center)
• Deployment
• Maintenance
• JavaScript
• Python
• Subject Matter Expert
• Telecommunications

Experience:

• Experience in development and maintenance of scripts in Python. Knowledge of JavaScript or PowerShell is a plus.
• Experience in security design and architecture, content development, and workload automation.
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW, and their ecosystems.
• Familiarity with cloud technologies and providers (such as GCP, AWS, Azure) and use-cases.
• Familiarity with attack surface management.
• Security Incident Responder or SOC analyst/manager experience.
• Experience in customer-facing roles is a must.
• Ability to work under pressure and prioritize tasks effectively.

Education:

• Bachelor’s degree in Computer Science, with a focus in Cyber Security, Network Telecommunications, or Computer Systems.

Languages:

• English: Speak, Read, Write (Fluent)
• Spanish: Speak, Read, Write (Fluent)

Minimum Degree Required:

• Bachelor's Degree

Salary:

• $3500 usd per month

Additional Information:

This is a 100% remote position, allowing you to work from anywhere with a reliable internet connection.