Responsibilities
Grade HResponsible for supporting various business activities through the development of performance reporting with relevant business context through various reporting methods to drive business interventions to improve value delivery and using sound technical capabilities, identify process improvement opportunities, including the development of metrics and reporting to realize improvement potential, and support/manage teams delivering the prioritized initiatives/projects, from design through to implementation to help the organization achieve its initiatives.Entity:
Finance
Job Family Group
Business Support Group
Job Description
Key Accountabilities
Support the governance of template solutions and bring design changes through the relevant design authority or forum.
For approved demand, understand business requirements business processes and scenarios and translate / break these down into a simplified set of requirements for which solutions can be investigated.
Propose design for global standard solutions to meet business needs.
Explain concepts and solutions to technical and non-technical customers.
Prepare or provide input to functional specifications for solution design.
Support the preparation, structure, and delivery of presentation materials for template familiarisation, template fit-gap, solution design, user training and team.
Support template fit gap and user training sessions
Support peer review process for design changes, providing input and feedback.
Identify, analyse, and delineate problems.
Investigate and resolve solution incidents and conduct root cause analysis.
Identify designs that need multi-functional input.
Advise others on integration considerations for interfaces coming from external systems.
For new designs or changes to craft, provide testing scenarios to ensure the solution is robust.
Understand, adopt, and embrace agile principles and agile ways of working.
Where agreed, act as Solution Integration Lead for specific projects, providing support to the project teams and their interaction and solution needs with the rest of the solutions team.
Education & Experience
Suitably qualified professional with degree or similar education background.
Strong presentation and interpersonal skills, including the ability to articulate sophisticated processes and influence a wide range of customers.
Passion and experience in bringing together business requirements and improving processes and systems.
General understanding of systems deployment activities.
Ability to work and collaborate within a virtual distributed team environment.
Ability to prioritise efficiently for yourself and the team.
2+ years of experience of system design
Ability to learn and be the authority on template solutions.
Ability to formulate and address problems.
Ability to build positive relationships with business customers, technical teams and delivery teams.
Desirable Criteria
7+ years of significant work experience with systems and process design.
Experience working in a multi-national organisation.
Experience & Expertise
Authority on Salesforce platform, specifically Service Cloud functionality and configuration.
Knowledge of the Genesys Cloud platform, specifically around voice and non-voice routing.
Salesforce Admin certification as a minimum
Knowledge of Order to cash, customer and interaction management.
Travel Requirement
Negligible travel should be expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type
This position is a hybrid of office/remote working
Skills
Agility core practices, Analytical Thinking, Collaboration, Commercial acumen (Inactive), Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action
Legal Disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
