IT Systems Engineer - WFH (Night Shift) in PHILIPPINES

As a Systems Engineer, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams. 

Work Arrangement: Permanent Remote

Shift Schedule: Mon - Fri, 10:00 PM - 7:00 AM PHT

Tasks and Responsibilities:

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues. 
• Troubleshoot and resolve escalated incidents and service requests efficiently. 
• Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability. 
• Implement and oversee routine maintenance tasks, updates, and system optimizations. 
• Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures. 
• Mentor and guide Level I engineers in troubleshooting and resolution processes. 
• Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations. 
• Work closely with project managers to ensure successful project delivery. 
• Maintain comprehensive documentation of client environments, configurations, and support procedures. 
• Actively contribute to the development of the knowledge base and training materials. 
• Collaborate directly with clients to understand their technical needs and provide proactive solutions. 
• Communicate effectively with clients, providing status updates, technical information, and recommendations. 

Skills Requirements:

• 3+ years’ experience in a technical support role, preferably in a Managed Service Provider environment  
• Experience troubleshooting complex M365 issues. 
• Strong knowledge of Windows operating systems. 
• Experience with troubleshooting complex hardware, software, and network issues. 
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure). 
• In-depth knowledge of IT concepts, including networking, systems administration, and troubleshooting. 
• Solid understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols. 
• Excellent communication and interpersonal skills. 
• Proven ability to lead and mentor junior team members.  
• Strong problem-solving skills and the ability to make sound decisions under pressure. 

Nice to have:

• Certifications such as CCNA, Microsoft Certified: Azure Administrator Associate, or equivalent are highly desirable. 

Job Offer:

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply