Information Technology Team Lead

Company Description

FacIT FixIT provides custom-tailored IT support and infrastructure engineering services with a focus on building long-term relationships with customers.

We are seeking a skilled and hands-on IT Team Lead to join our growing team supporting a major American client. This is not just a managerial role—you will actively contribute as an engineer while leading a small team of talented professionals. If you are a strong technical expert who thrives in a leadership role, we want to hear from you!

Key Responsibilities:

• Technical Leadership: Lead by example by contributing to hands-on engineering tasks while guiding your team to success.

• Team Management: Mentor and support your team to ensure efficient collaboration and delivery of high-quality results.

• Operations Oversight: Oversee 24x7 production support, ensuring effective environment monitoring, production control, and system health checks.

• Change Management: Actively participate in deployment processes, attend Change Control Board (CCB) meetings, and manage dependencies and documentation.

• Incident Management: Take the lead during production-related incidents, acting as the Incident Commander for major issues and providing technical guidance for resolution.

• Continuous Improvement: Drive technical enhancements by improving operational processes, automating tasks, and refining monitoring frameworks.

• Performance Reporting: Track and report on team and system performance against Service Level Agreements (SLAs).

• Client Communication: Serve as the primary technical and managerial point of contact for escalations, service issues, and performance discussions with the client.

What We’re Looking For:

• A hands-on engineer with leadership experience, preferably in IT operations or SRE roles.

• Strong technical expertise in AWS administration, Azure administration, Linux, and Windows systems.

• Proficiency in tools such as Dynatrace, Grafana, Skybot, GoAnywhere, and ServiceNow.

• Proven ability to solve complex technical problems while managing team dynamics.

• Excellent organizational and communication skills for working with both technical teams and business stakeholders.

• Experience with SRE practices, incident management, and driving operational improvements.

Tags and Keywords:

• Team Lead, Engineer, IT Operations, Site Reliability Engineering (SRE)

• AWS, Azure, Linux Administration, Windows Administration

• ServiceNow, Dynatrace, Grafana, Skybot, GoAnywhere

• Incident Management, Change Management, Runbooks

• Production Support, Team Leadership, 24x7 Operations

• Fully Remote, Sofia