Customer Success Architect - ESSENTIAL TRILINGUAL (ENGLISH-SPANISH - PORTUGUESE) - PAYMENT IN US$ - FULL REMOTE in BRAZIL

For a world-leading technology and cybersecurity company in the USA, we are looking for a TRILINGUAL engineer specializing in customer success, account management, solutions architecture, consulting, and relationship management network security.

Please upload your updated CV in English.

Mandatory requirements for this position:

• Advanced English (Preferred C1-C2, Minimum level B2) - Essential.
• Advanced or native Spanish.
• Professional experience in customer success, account management, solutions architecture, consulting, or relationship management.
• Bachelor's degree in Computer Science with a major in Cybersecurity, Network Telecommunications or Computer Systems.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Familiarity with attack surface management.
• Experience as a Security Incident Responder or SOC analyst/manager.
• Preferably experience and/or knowledge of Palo Alto products such as CORTEX - XDR XSOAR XSIAM (is a plus).
• Experience in similar positions between 3 to 5 years.
• Experience with development and maintenance of scripts in Python, JavaScript or PowerShell is a plus.
• Experience in security design and architecture, content development and workload automation.
• Experience with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Experience as a Security Incident Responder or SOC analyst/manager.

Skills Required:

• Intellectually curious and quick to learn new technical topics.

Key Responsibilities:

Provide guidance and assistance to the team to enable effective customer deployment and customization of their platforms throughout the customer life cycle to ensure quick and successful product.

Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.

Collaboration - Working together with product and engineering teams ensuring our customers and partners get the most out of our products.

Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale.

Please upload your updated CV in English.

FULL REMOTE

PAYMENT IN DOLLARS

If you think this could be a position for you, we want to meet you!

Thank you for applying and have a nice day.