Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Responsibilities
Achieves individual and team objectives set by Service Level Agreements (SLA)and Key Performance Indicators (KPI) and knows and applies the processes and procedures that need to be applied
Manipulates and formats data in order to meet internal customer needs
Extracts data from existing databases, calculates KPI’s based on business rules and prepares the Monthly Business Reviews
Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams globally
Checks discrepancies and wording/ formatting/ graphic errors
Handles transitions of new processes with medium difficulty, under the Team Manager`s supervision, including participation in tests, meetings and process documentation
Documentation maintenance for existing processes, reflecting process changes or clarifications
Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations)
Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement
Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader
Designs and structures new processes and the corresponding documentation in order to respond the requests for new/existing client reports.
Effective follow-ups and collaboration with branches/ countries, internal business partners and other stakeholders in order to timely obtain the required data/ information to prepare the reports
Gathers financial data from different and multiple sources, compiles them in order to increase a report’s percentage of completeness
Prepares the handover plan for the new reports taken over in the migration process and ensures the comprehension and full transfer of knowledge within the team
Supervises and performs the accuracy controls in regard to the new processes taken over by team members in order to ensure the fulfillment of performance indicators targets
Establishes the priorities in delivering the reports and internal activities based on agreed deadlines making sure that any ad-hoc request may be solved in between
Identifies errors in the raw data received from different sources and proposes solutions, presents them to Team Manager and Key Account Manager; applies the solution and corrects the errors
Identifies improvement ideas/efficiency ideas for the reports in his/her portfolio or within the department
Creates, designs and delivers trainings for the department; onboardings, re-trainings, trainings for process changes, trainings for expanding/improving the knowledge within team members
Monitors and calculates both performance indicators and volumes, on a monthly basis; uploads them on MS Teams within the agreed deadline
Identifies the training needs, the new skills/capabilities/ knowledge that the team needs
Quality assurance: performs sample checks to assure the accuracy KPI within the team.
Qualifications
Experience on a similar position - two years
Minimum one year experience in customer services field
Logistics background (Knowledge related to transport modes, standard KPIs, basic quoting standards, charge types)
Advanced capabilities to work in MS Office (Excel, Excel graphs, Excel VBA, Word, Powerpoint), Outlook, Teams
Trained on creating reports from SBI, PowerBI including building of dashboards, use of CIS, e-Schenker, Schenker land reporting, CO2 reporting, RCM, Sales CRM tool, Sales Cloud
Intermediate knowledge on internal TMSs (e.g. Tango, Procars, Schenker land) and the ability to recognize data formats, customize and format the reports according to customers’ needs
Ability to recognize data formats, customize and format the reports according to customers’ needs
Analytical skills and mathematical ability to work with numbers
Attention to detail, focus on delivering results
Ability to work on customer platforms (e.g. OTM, EM6)
Advanced Business English (written and spoken)
Flexibility to changing requirements
Ability to work under time pressure with deadlines
Structured approach to handle multiple tasks at the same time, time management and self organization
Service oriented mindset
Internal motivation and initiative spirit for continuous improvement of the processes, quality and efficiency
Proactive attitude identifying possible gaps and corresponding solutions, including implementation of the solutions
Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners (branches, customers)
Good presentation skills
Good knowledge in writing and structuring the documentation for SOPs etc. in detailed, logical way
Availability to travel.
Join us and discover what matters to you:
Attractive Compensation Package:
Annual performance-based bonus;
Meal tickets, Cultural vouchers;
Rewards & Recognition Program, Referral and Relocation bonuses;
Christmas and Easter bonuses;
Recognition of colleague improvement ideas (Ideas4SGBS).
Health & Well-being:
Hybrid or remote work options (location-dependent);
Private medical subscription with family discounts (children, spouse/ life partner);
4 short days per year (Leave Office Very Early);
Birthday day off;
Extra vacation days based on seniority;
Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
Volunteering opportunities within the organization.
Personal & Professional Development:
Mentoring program with access to Schenker Worldwide network;
E-Learning platform for continuous learning;
Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.
