Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)
What are we looking for?
We are searching for a Team Leader who is enthusiastic, adaptable, and passionate about guiding a team toward success. The ideal candidate will have a strong customer focus, a positive attitude, and the ability to inspire and motivate a team to achieve shared goals. As a Team Leader, you'll play a key role in fostering a supportive environment where your team can thrive while meeting both personal and team objectives.
Skills Required
Bachelor's Degree
4+ years of AU Financial Services experience.
Strong background in Customer Account Management.
Lead the team and ensure that it is delivering top-tier service while managing priorities efficiency.
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel, will be crucial in maintaining smooth operations and ensuring your team's success
What will you do?
Leading a dynamic team of Customer Assist Consultants, providing guidance and support to ensure outstanding customer service.
Managing inbound and outbound customer email queries and ensuring that customer interactions are handled promptly and professionally.
Overseeing the creation of new customer records and ongoing account administration, ensuring accurate and efficient processing.
Ensuring compliance with financial, taxation, and privacy legislation across all customer interactions and processes.
Coaching and mentoring team members, encouraging continuous learning and skill development to enhance both individual and team performance.
Maintaining high levels of team motivation and engagement, while driving performance through regular feedback, performance reviews, and team-building initiatives.
Join the awesome team and enjoy these benefits & perks:
Competitive salary package and annual performance review.
Bi-Annual Vacation Leave credit/ allotment
Convertible to cash of unused sick leave
On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
HMO Coverage (Medical, Dental and Group Life insurance).
Mandatory Government Benefits and 13th Month Pay.
Financial Assistance program through one of the leading FinTech Company in Philippines.
We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
Regular Company Events, Work Life Balance.
Complimentary Sleeping Quarters, Coffee at no cost.
Complimentary Office Fitness and Wellness Facilities at no cost.
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
