Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Responsibilities
- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
- Manage Services with focus on Incident-, Request- and Change Management processes
- Execution of service delivery and management of service performance of the specific services
- Responsible for the analysis, planning, measurement and improvement of the availability of IT services in respect to the agreed service levels
- Work close together with the business and application support teams
- Steering of external solution providers for SaaS based applications
- Responsible for service review meetings with internal customers as well as external solution providers covering performance, service improvements, quality aspects and processes
- Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework
- Responsible for security management and execution of risk management processes of technical service operation in accordance to company frameworks
- Be compliant with all SGBS process and policies.
- Performs other duties as assigned by direct superiors and managers
Qualificiations
- Graduate qualification in computer science or comparable course
- Proven work experience in the area of IT Service Management (5+ years) – e.g. in Service Delivery, Incident Management or Change Management
- Foundational knowledge and in-depth understanding of IT Service Management processes within an ITIL derived framework
- Practical experience in application support, ideally in Finance related SaaS applications
- Strong customer service orientation, excellent communication and presentation skills
- Strong Business & IT Acumen
- Experience in collaborating with offshore delivery teams in an international environment and willingness to work within a virtual team
- Knowledge of finance related business processes – specifically Accounts Payable and Receivable processes, are a plus
- Have excellent English communication skills (verbal and written)
Join us and discover what matters to you:
Attractive Compensation Package:
Annual performance-based bonus
Meal tickets, Cultural vouchers
Rewards & Recognition Program, Referral and Relocation bonuses
Christmas and Easter bonuses
Recognition of colleague improvement ideas (Ideas4SGBS)
Health & Well-being:
Hybrid or remote work options (location-dependent)
Private medical subscription with family discounts (children, spouse/ life partner)
4 short days per year (Leave Office Very Early)
Birthday day off
Extra vacation days based on seniority
Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
Volunteering opportunities within the organization
Personal & Professional Development:
Mentoring program with access to Schenker Worldwide network
E-Learning platform for continuous learning
Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.
