About KnowledgeCity:KnowledgeCity is at the forefront of E-Learning, specializing in comprehensive learning solutions that enhance skill development. With our constantly evolving content, tools, and services, we respond dynamically to industry shifts and client feedback. Our mission is to empower individuals worldwide with the means to acquire new, relevant knowledge and skills conveniently and efficiently. By joining us, you contribute to a more professional and improved global community.
Role Overview:We are looking for a Knowledge Base Manager to take ownership of KnowledgeCity’s internal and external knowledge bases. In this role, you will ensure that all resources are accurate, well-organized, and accessible, empowering both customers and internal teams. You will work closely with cross-functional teams to create high-quality content, improve the user experience, and support the company’s mission to provide innovative learning solutions.
Key Responsibilities:- Knowledge Base Development: Build, organize, and maintain KnowledgeCity’s knowledge base, ensuring that content is accurate, relevant, and up-to-date.
- Content Creation: Collaborate with Product, Support, and Marketing teams to develop new resources based on customer needs and product updates.
- User Experience: Optimize the knowledge base’s structure and layout to enhance usability and accessibility for both internal and external users.
- Feedback Integration: Collect and analyze feedback from users to refine the knowledge base and align it with evolving requirements.
- Training and Support: Provide training for internal teams on effectively using and contributing to the knowledge base.
- Metrics and Reporting: Monitor and analyze usage metrics to assess the knowledge base’s effectiveness and identify areas for improvement.
Skills and Qualifications:Experience
- Proven experience in managing knowledge bases, technical writing, or content management.
- Demonstrated ability to create and maintain high-quality knowledge resources.
- Familiarity with SEO best practices and user experience (UX) design principles.
Skills
- Strong organizational and project management skills.
- Ability to translate complex information into clear, concise content.
- Proficiency with knowledge management tools and content management systems (CMS).
- Advanced English proficiency, both written and spoken, for effective communication with clients and partners.
We Offer:- Competitive salary based on experience.
- 5/2 work schedule with full remote work.
- Paid time off.
- Friendly and supportive team environment.
- Access to an extensive library of training materials and company courses.
Join Our Team:Be part of a mission-driven company that empowers organizations to embed continuous learning into their culture. As a Knowledge Base Manager, you’ll have the opportunity to make a significant impact on customer satisfaction and retention, directly contributing to KnowledgeCity’s growth and success.
