IT Support Engineer - in the sunny, TAX FREE Cayman Islands! in UNITED KINGDOM

IT Support Engineer - relocate to live and work in the Cayman Islands!

Have you considered working abroad? Here’s a chance to join a strong team of local and expatriate staff (many from the UK!) blending the best of career and lifestyle in this sophisticated, offshore financial environment. When your workday is finished, take advantage of all that Grand Cayman has to offer including beautiful beaches, scuba diving, boating and much more!

We are searching for an experienced and highly mobile IT Support Engineer who would enjoy relocating to join a prominent MSP and provider of IT Solutions and Consultancy services based in the Cayman Islands. This is a customer-facing, Support Engineer (L2) role, that will involve supporting a diverse base of managed services clients including banking/investment, legal, accounting, government, hospitality and more.

Our client offers competitive compensation (with no tax deducted!), relevant work permit, relocation cost assistance, health insurance and other benefits. They also support their staff in career development and offer continued investment in technical training and industry certifications.

Responsibilities to include:

• Manage customer IT Service requests and provide on-going proactive and reactive support (both remote and on-site).
• Act as a point of escalation for the Helpdesk.
• Assist with client discovery visits, new client onboarding, project, and service implementations.
• Maintain documentation and provide information, technical training, and/or knowledge transfer to both internal staff and customers.
• Work with the sales team to provide sales opportunities from problem analysis and assist with sales where needed.
• Ensure time is correctly managed and logged within the Service Desk for all activities.
• Other engineering support as assigned.

We are looking for candidates with a minimum of 3 years of experience in one or more of the following:

• Working in a Managed Services / Professional Services role, or equivalent.
• Experience working in or with a Service or Helpdesk and knowledge of ticket handling, prioritization, categorizing and escalation of IT issues.
• Experience of Deployment / Support scenarios around solutions and vendors such as Cloud (Microsoft), Servers/Storage, VMware, Backup/DR (Veeam), or Networking (Cisco/Aruba/Fortinet).
• Relevant professional certifications from Microsoft and/or other vendors

This is a full-time, employee based position in the Cayman Islands. Due to the relocation involved, preferred candidates will be able to relocate relatively easily and have interest in making a long-term move to Grand Cayman.

Could this be for you?

The combination of Grand Cayman’s Caribbean climate, sophisticated business environment, high standard of living and TAX FREE status will make this an exciting prospect for the right person!