Selvita is a global integrated service provider with laboratories in Poland (Krakow, Poznan, and Wroclaw), Croatia (Zagreb), and offices in Cambridge, UK, as well as the Greater Boston Area and San Francisco Bay Area in the US. Our company is dedicated to delivering comprehensive solutions that support our international clients in drug discovery and drug development.
As one of the largest preclinical contract research organizations in Europe, Selvita is driven by a clear mission: to bridge the gap between early drug discovery and the clinical stage of drug development.
At Selvita, we value partnership, excellence, passion, commitment, and integrity. We build strong, collaborative relationships with our clients and commit to the highest standards of quality. We fuel our pursuit of innovative solutions with enthusiasm, advance drug development with focused dedication, and ensure honesty and transparency in all our work.
Currently, we are looking for a 2nd Line Support Specialist with Linux to join our team. In this role, you will play a critical part in managing, troubleshooting, and maintaining our Linux-based systems and workstations. You will collaborate with our IT team to provide technical support, assist users, and ensure our systems run securely and efficiently.
Join us at Selvita, where these values guide our mission to advance drug discovery to the clinical stage of drug development.
Key Responsibilities
- Providing support for software and hardware issues related to Linux and also in Windows systems
- Troubleshooting and resolving advanced technical issues for Linux-based systems
- Manage and maintain Linux workstations, ensuring they are secure, up-to-date, and running efficiently
- Assist users with Linux-related issues, including installation, configuration, and usage
- Respond to user inquiries and requests, resolving technical issues and providing guidance on system usage
- Create and maintain documentation for system configurations, procedures, and troubleshooting guides
- Work with other IT team members to resolve complex issues and implement new technologies
- Participating in IT projects to ensure smooth implementation and minimal disruption
Your Background
- 2+ years of hands-on experience in IT support, with a strong focus on Linux systems
- Proficiency in Linux administration, including knowledge of various distributions
- Familiarity with scripting languages
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication skills to assist users and document processes effectively
- Routine Windows troubleshooting skills, including:
- Resolving common issues like software installation problems, system crashes, network connectivity issues
- Managing user accounts and permissions
- Performing system updates and patches
Nice to have:
- Familiarity with Active Directory/FreeIPA LDAP
- Knowledge of automation tools like Ansible, Puppet
- Familiarity with ITIL framework and processes, such as incident management, change management, and service request management
Your Benefits Package
- Daily cooperation and know-how exchange with experts
- Additional benefits: a prepaid lunch card, private medical care, subsidized sports card, and office fruit provision
- Internal Development initiatives including soft & leadership skills training programs
- Recognition Program
- Employee Referral Program
- English & Polish language courses
- Support & incentive bonus for completing Ph.D
- Support in legalization process and relocation package
- Various sports and engagement initiatives
