Product Owner - Merchant Experience
Salary: Up to £50,000 per annum, depending on experience
Location: Remote, within the United Kingdom.
Working Hours: 35 per week, including an early finish on a Friday!
About Fruugo
Fruugo is the UK's leading global online marketplace with over 3000 retailers selling 100 million+ products, operating in 42 countries, 28 languages and 31 currencies. Our mission is to enable shoppers everywhere to buy from retailers anywhere. Fruugo is well established and award winning, and after a record breaking year of growth, we have most recently being honoured with the UK's most prestigious business awards, the King's Award for Enterprise for International Trade. Our exceptional team of employees are a key part of this growth and Fruugo provides a fantastic culture and opportunities to really make a difference.
We are looking for a forward-thinking product owner who loves what they do, is always hungry to learn more, and always looking for continuous improvement. If you talk in the language of outcomes not requirements, we want to hear from you.
Role Purpose
As a Product Owner, you will help build a new merchant experience for our international marketplace business. This is an exciting time to join Fruugo as we continue our journey to become a leading marketplace for cross-border trade. Merchants are critical to our success and the merchant experience programme you'll be part of is central to our future goals and ambitions. You'll be working at the intersection of users, business, and technology with plenty of scope for innovation and fresh thinking.
Core Accountabilities
- Product Vision, develop and articulate a clear product vision that inspires and motivates the team
- Product Strategy: develop and articulate a clear product strategy to enable your vision to become a reality
- OKRs: Use objectives and key results to ensure the delivery of your strategy, creating and maintaining the structure for your teams
- Data Led: Put data front and center in all you do and develop product KPIs to enable your team and the business. To drive improvement, optimisation and to be an integral part of your product strategy
- Shared understanding: using facilitated workshops to build shared understanding across teams, stakeholders and engineering to ensure successful outcomes
- Agile Process: be a facilitator and a cheerleader for the Agile process within your team
- Product Ownership: adhere to the accountabilities of the Scrum product owner role
- Product backlog: use the expression of value to shape your epics and stories
Requirements
Experience Required
- A minimum of 3 years in a similar Product Ownership role, if you have experience of e-commerce marketplace or B2B E-commerce then even better!
- Desirable is experience with merchant onboarding and integration processes
- Knowledge of and preferably experience in objectives and key results (OKRs)
- Outcomes, experience with communicating the needs of the business as outcomes
- Experience with user story mapping process
- Used the INVEST framework in the construction of product backlog items
- Strong analysis and modelling skills across business, systems and data.
Skills
- A great communicator in all forms, it's a bonus if you can speak Mandarin
- A great facilitator, able to discover and discover stakeholders' desired outcomes
- A detail-orientated problem-solver, using data and real feedback to inform
- Able to work independently, delivering on promises
- Great organisational skills, able to juggle multiple initiatives at once
- Able to hold your own in a discussion with technical engineering teams
- Self-sufficient with a keenness to drive the delivery of quality solutions
- High standards of ethics and integrity
Benefits
The position is a fully remote role, but we do enjoy social events a few times a year which you can attend (but aren't mandatory!).
Fruugo is a great place to work and we are proud of our friendly, supportive and dynamic culture which treats everyone with respect and embraces diversity. We have some excellent benefits, including:
- Hours of work are 35 hours per week - including an early 2pm finish on a Friday!
- 100% remote working
- 25 days holiday plus bank holidays (increasing with length of service),
- Bi-annually company get togethers
- All IT equipment supplied
- Access to our learning platform with over 80,000 courses
- Company pension
- Employee discount
- Employee Referral Programme
- Employee Assistance Programme, offering wellness benefits to employees and their immediate family
