We are hiring a Production Support Engineer with 3-5 years of experience with ticketing tools like Freshdesk, Proactive and preferably with some experience with Grafana & Office 365. Must have excellent written & verbal communication skills.
About thinkbridge
thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.
thinkbridge is a place where you can:
- Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
- Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
- Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
thinkbridge..there’s a new way there. ™
What is expected of you?
As part of the job, you will be required to
- Monitoring applications and infrastructure alerts, and reacting quickly
- Recommending and implementing solutions to mitigate repeat product issues
- Taking ownership and responding to open support tickets
- Closing open support tickets by adhering to the production support service level agreements
- Identifying and implementing automation opportunities to ensure success
If your beliefs resonate with these, you are looking at the right place!
- Accountability – Finish what you started.
- Communication – Context aware, pro-active and clean communication.
- Outcome – High throughput.
- Quality – High-quality work and consistency.
- Ownership – Go beyond.
Requirements
Must have skills
- Experience with ticketing tools like Freshdesk, Proactive.
- Good to have monitoring tool experience like Grafana
- Knowledge of Office 365 user creation, provisioning access, offboarding users
- Good verbal and written communication
Good to have skills
- Excellent knowledge of SDLC
- Knowledge of Jira
Our Flagship Policies and Benefits:
- Contract (Renewable based on performance)
- Work from anywhere!
- PST (USA) Hours
- All leaves taken are paid leaves (Need approvals from Team Leads)
- Location of candidate – Anywhere in LATAM
