A Global IT consulting firm is seeking an
IT Service Management Leader (ITSM).
Responsibilities
- ITIL-based Incident and Problem management for the application systems of a life insurance company
- Management and reporting of daily incidents, as well as management of problem resolutions through root cause analysis and implementation of preventive measures
- Incident management
- Facilitation of problem tickets (schedule management, meeting coordination, checking the contents of root cause analysis and preventive measures, confirming the implementation status of preventive measures)
- Communication with the development team (in English)
- Bi-weekly reporting
- Internal document/procedure updates
- Business process improvement activities
Required Skills
- Over 10 years of practical experience in IT systems (infrastructure or applications)
- Experience in system quality management
- Proficient in Excel and PowerPoint (for report creation)
Why Should You Apply
- An excellent opportunity to work for a well-established company in an open and global environment
- On-the-job training (OJT) program available
- Great opportunity for career advancement
Company Details
This company, based in Japan, is part of a group that started in Asia and serves large foreign clients such as Fortune 500 companies. The group, with over 40,000 employees, has been honing its technologies and know-how for nearly 20 years, applying cutting-edge technologies like blockchain and AI. The group contributes to IT transformation for Japanese companies with world-class expertise and information. Despite being a foreign-affiliated company, the Japanese branch maintains its original culture while providing a Japanese-language working environment.
Working Hours: 9:00 - 5:30 PM (7.5-hour workday)
Working Style: e.g Hybrid (depending on assignment)
Reason for Hiring: Business expansion
Holidays: Two-day weekends (Saturdays and Sundays), public holidays, summer vacation, year-end and New Year holidays, paid leave, condolence leave, maternity and paternity leave, childcare leave, caregiver leave, and maternal health management leave.
Services/Benefits: Salary increase once a year (separate evaluation system), performance bonus once a year (around February to April), health insurance, employment insurance, welfare pension, workers' compensation, various allowances, relocation assistance for new hires (e.g., relocation allowance of 100,000 yen), life plan allowance, etc. (based on regulations)
Interview Process: Document screening ! Interview (2 rounds)
