Technical Team Lead in SPAIN

Are you a Technical Team Lead seeking a new interesting challenge? 🔍

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! 👀

✍️WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team with the purpose to ensure the execution of the Major incident strategy, process, and operational delivery to an ITIL standard, ensuring a professional Incident Management capability. The MIM lead will work as part of a team able to manage multiple processes and identify areas of improvements to ensure the MIM capability remains professional and efficient. The MIM lead will report into the Head of Incident and Problem Management. This role is a critical leadership role which is key to the ongoing stability and reliability of our IT operations.

🧐 WHAT ARE WE LOOKING FOR?

At least 3 years in a similar role performing the following functions:

• Leading a team and acting as the Senior SME for the Major Incident Management function
• Driving the simplification and standardization of processes & procedures
• Governing the distribution Incident communications across the IT estate
• Providing strong leadership and direction in promoting best practices across the organization
• Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes
• Partnering with key stakeholders such as Infrastructure and Business engagement managers to ensure services remain stable and best in class
• Overseeing the entire incident management process to ensure timely resolution and minimal disruption to services
• Coordinating with technical teams to diagnose and resolve issues, managing communication with stakeholders and affected parties
• Ensuring compliance with incident managements procedures and Service Level Agreements (SLAs), identifying, and addressing root causes of recurrent incidents
• Conducting post incident reviews to identify opportunities for improvement, providing regular updates to management on incident trends and performance metrics and implementing measures to prevent future incidents
• Lead incident response teams, developing and refining incident management policies and procedures and providing guidance to less experience colleagues

Professional English proficiency

📅 WHERE AND WHEN?

• Workplace: 100% Remote (All Team Members must perform this role within the Spanish territory)
• Work Schedule: Business Hours

🤝 WHAT CAN WE OFFER YOU?

Permanent contract 📋 - We offer indefinite contracts from the first day. Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Work from home 🏚️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace👨‍💻Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews. Learn as you grow 📚 - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally. Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award. Connect globally 🌏 - Work with people from all over the world. You can feel the multicultural workforce. Benefit from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands. And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

💡WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀

With a presence in 55 countries and more than 615,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2024 according to the Top Employers Institute 🥇

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏

TCS Spain has been certified as a Top Employer 2024 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2023 according to Forbes🏆

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS 🎯

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance 💯

WELCOME, WE ARE WAITING FOR YOU! 🚀