Company Overview
WiseGuyz, Inc. is a dynamic team of multi-disciplinary engineers committed to empowering businesses with robust IT infrastructure, security, and support solutions. Our innovative, tailored approaches address each client’s unique challenges, allowing businesses to focus on growth while we expertly manage their IT operations. At WiseGuyz, we’re driven to deliver efficient, secure, and future-proof technology solutions.
Position: Help Desk Technician (Contract, Remote)
We are seeking a skilled Help Desk Technician to join our remote team on a contract basis. In this role, you will provide exceptional technical support, troubleshoot issues across various operating systems, and help maintain seamless IT operations for our clients. Working directly under the IT Lead, you’ll manage daily support requests, resolve issues, and ensure our clients’ technology runs smoothly. This position will be based off the PST time zone.
Key Responsibilities
- Provision and set up new hires with necessary hardware and software
- Handle user onboarding and offboarding, ensuring proper access and system configurations
- Address user tickets, troubleshooting issues related to hardware, software, and basic networking
- Guide users through the installation of applications and peripherals
- Perform remote troubleshooting, offering clear, step-by-step instructions
- Escalate unresolved issues to the appropriate support team members
- Follow up with users to confirm their systems are functioning properly
- Assist in the creation of technical documentation and user manuals
- Manage and update the inventory management system
Required Skills and Qualifications
- Highly detail-oriented with strong organizational skills
- Proven experience as a Help Desk or Desktop Support Technician
- Expertise in troubleshooting and supporting Windows, Linux, and Mac OS environments
- Ability to diagnose and solve technical issues remotely
- Strong multitasking abilities with a customer-first attitude
- Excellent communication skills, both verbal and written
Preferred Knowledge and Experience
Familiarity with the following technologies is highly preferred:
Expertise in Microsoft 365 will help you stand out!
- Microsoft 365 Suite: Admin Center, Outlook, Word, Excel, PowerPoint, OneDrive, Teams, OneNote, SharePoint
- Atlassian Tools: Jira, Confluence
- VOIP Phone Systems
- SSO (Single Sign-On) Solutions
- Operating Systems: Windows 10/11, Mac OSX, Android, iOS
Qualifications
- Fluency in English, with the ability to effectively communicate technical concepts to clients and team members
- Strong Strong background in desktop computer support, troubleshooting, and repair
- Excellent technical support skills, with experience managing help desk requests
- Ability to work independently in a remote environment
- Certifications such as CompTIA A+ or other relevant IT credentials (a plus)
Why Join WiseGuyz, Inc.?
We offer a flexible, fully remote work environment and the chance to be part of a cutting-edge team solving complex IT challenges. At WiseGuyz, you’ll grow your technical expertise while helping businesses thrive through optimized technology solutions.
