Customer Success Engineer in FRANCE

Customer Success Engineer – Embedded Voice AI

Location: Metz

About Our Client:

Our client is a pioneering technology company at the forefront of intuitive, offline voice interaction solutions. Their AI-powered technologies are transforming industries such as Logistics, Field Services, and MedTech. They envision a world where voice AI seamlessly integrates into daily operations, empowering professionals to work more efficiently and intuitively, even in the most challenging environments.

The Opportunity:

On behalf of our client, we are seeking a talented Customer Success Engineer to join their innovative team. This role will serve as the crucial link between our client's cutting-edge voice AI solutions and their customers' success. The ideal candidate will guide product integration, optimize deployments, and ensure the technology aligns perfectly with customer needs.

Key Responsibilities:

Pre-Sales Support:

• Engage in technical discussions with prospects to understand their needs and position our client's solutions effectively
• Lead compelling demonstrations of the voice AI technology
• Provide technical expertise to the sales team, assisting in the creation of custom solutions

Post-Sales Customer Success:

• Guide customers through product onboarding and training
• Build strong relationships as a trusted advisor
• Identify new opportunities for customers to leverage our client's technology
• Resolve technical challenges and conduct impactful product demonstrations

Project Management and Professional Services:

• Manage project deliverables within scope, timeline, and budget
• Collaborate with internal teams to integrate client-specific features
• Maintain clear communication with all stakeholders

Customer Delivery Enhancement:

• Improve delivery processes through automation and technical enhancements
• Create comprehensive documentation and sample code
• Provide product feedback based on customer insights

Required Skills:

• Experience in customer-facing tech roles, combining pre-sales and post-sales support
• Strong project management skills, especially in custom development
• Proficiency in troubleshooting and debugging, with embedded systems understanding
• Hands-on coding capability in Java (basic/intermediate) and C++ proficiency
• Excellent communication skills, able to simplify complex technical concepts
• Fluency in French and English (written and spoken)

Desired Skills:

• Experience with embedded systems and hardware-software interaction
• Innovative "hacker" mentality
• Passion for customer success

What Our Client Offers:

• An impactful role integrating AI into real-world applications
• Autonomy to solve complex challenges and influence product roadmap
• Opportunity to work with cutting-edge voice interaction technologies
• Flexible work environment (hybrid model)
• Relocation support to Metz, France
• Competitive compensation package