Senior Relationship Manager Opportunity

flexhive by hudson company

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Senior Relationship Manager in PHILIPPINES

Remote 11 months ago

About us:

We are Flexhive, part of the Hudson Group. We are the largest privately-owned recruitment and staffing company in the APAC region, with over 40 years of experience in discovering top talent for organisations and helping people realise their career potential.

Our Flexremote business is recruiting for 100% remote (WFH) roles based in the Philippines for one of our top Australian Clients. You will be working directly for our client but will also join a rapidly growing community of more than 100 professionals across SE Asia with Flexremote.

Want to work with our clients? Here are some employee benefits and entitlements:

Competitive salary package

100% work-from-home (no traffic!)

13th month pay

Gov’t contribution

20 days annual leave

1 day birthday leave

HMO


About our client:

Our Australia based client i is a global training and development company based in Australia. Working with large corporate and SME clients in every geography, we are deeply committed to elevating success in organisations and professionals by transforming communication and leadership capability, building resilience and a superb internal culture.

About the role:

As Senior Client Relationship Manager - VAs, your role is to develop and nurtures client relationships, supporting the Business Development Team in leading creation and sales processes. As a key client touchpoint, the CRM understands client needs, manages executive coaching clients, and, as a Senior CRM, leads and coaches junior CRMs and VAs, ensuring team alignment and culture. This is a full-time, ongoing position and you will be working in Australian Time zone. The salary for this role is 60,000 – 70,000 in PHP per month (depending on experience).

Roles and Responsibilities:

  • CRM Accountabilities & Responsibilities
  • • Managing the lead process in Salesforce (Customer Relationship Management Platform) and Trellottr (Collaboration Tool), including but not limited to; updating and managing the Leads and partnering with the BD on nurturing leads and all sales opportunities until the sale in confirmed and opportunity is handed over to the Client Program Manager (CPM) Team, who are responsible for taking the sale to point of delivery.
  • • Creating proposals to meet client outcomes, follow up on proposals that are outstanding, including follow up emails and setting up BD calls as required.
  • • Proactively manage upcoming items in the diary for the BD. Including but not limited to; liaising with the BD to ascertain what needs to be shared or read by clients prior to meetings, ensuring calendar notes are relevant and ready for BD meetings and identifying the value of sharing other information (such as previous programs run relative to the client).
  • • Converting leads to opportunities in Salesforce and reporting/updating the status of the opportunity as it progresses to the BD and in weekly sales meetings.
  • • Working across multiple time zones to schedule and join in an active capacity initial client meetings and calls and/or meetings for existing, inactive clients to keep the relationship warm.
  • • Project management of significant events or programs once sold to ensure CJM have the right impact for our customers. This includes but not limited to; developing RACI’s, identifying and liaising with relevant stakeholders (including client check-ins), communicating project steps and following up to ensure they are actioned accordingly and determining the relevant design.

• Responsible for sales administration as required, including but not limited to:

◦ Working with Finance for setup of new clients

◦ Saving client emails and documents into Dropbox (File Hosting Service) and Salesforce

◦ Updating details in Salesforce

◦ Downloading and saving Zoom recordings of sales meetings to Dropbox and arranging transcripts

◦ Reviewing, filing and actioning any meeting notes

◦ Working with Finance to follow up on purchase orders and payments

• Responsible for scoping out and planning dates for programs, debriefs and group coaching calls, up until the program is won and handed to the CPM Team.

• Preparing and managing the Statement of Work (SoW) process once a project is won.

• Managing the Executive Coaching process.

• Managing Facilitation only clients.

Leadership Accountabilities & Responsibilities

• Act as a team leader for the VA team, taking accountability and helping to drive strategic outcomes, values and desired team culture, along with other business initiatives as they arise.

• Be a role model for team behaviour and excellent communication.

• Responsible for training new team members, ensuring to be actively investing in their development and successes, including recruitment of new team members when required.

About you:

The ideal candidate is a proactive self-starter with high emotional intelligence, thriving in high-pressure situations. They value honest communication, embrace a growth mindset, and take pride in detail-oriented work within a team-focused, impactful environment. Experience in coaching or education is a plus.

Requirements:

  • 4+ years in client-facing/support roles
  • .Superior interpersonal and communication skills
  • Excellent English comprehension and writing
  • Proven relationship-building with diverse stakeholders
  • Commercially minded with customer-focused solutions
  • Advanced skills in Salesforce, Trello, MS Office, Google, Dropbox, Apple products
  • Strong multitasking, organizational, and problem-solving abilities
  • Quick decision-making with strong commercial acumen
  • Teamwork and independent work capabilities
  • High emotional intelligence and proactive mindset

Sounds like you? Make sure to apply!

Apply now

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