We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Quality Assurance Analyst will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Job requirements:
Monitoring of transactions quality and reporting on quality performance;
Providing total support on all audit/compliance activities;
Managing customer relationship and all related requests;
Managing the backlog;
Addressing all written or verbal requests received from the customer;
Proposing and implementing process improvements based on effectiveness reviewing;
- Carrying out research and analysis to discover fundamentals of current performances;
- Ensuring the internal/external targets are met and the team shows continual improvement over months;
- Identifying errors within transactions and issues through root cause analysis to ensure errors are not repeated;
- Issuing corrective and preventive actions plans for all quality incidents (complaints) identified by the customer and updating corresponding tool with the appropriate actions;
- Contributing to reaching the defined process parameters & business fundamentals such as Key Performance Indicators, Customer's inventory levels, etc.
Skills (Must Have)
Advanced level of English;
Good verbal & written communication skills;
Good working knowledge of MS Office, especially Excel;
Basic domain knowledge of finance and supply chain;
Good Customer relationship capacity;
Good knowledge of SAP;
Data analytics and data processing know-how.
Benefits for working with us:
- The chance to work for Top Employer 2024!
- Competitive salary with attractive set of social benefits:
Private Pension Plan;
Monthly Benefit budget;
Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house + massage at the office;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
