Level 2 Remote IT Support Technician in CANADA

An IT Services Firm based in the NYC area, with over 800 clients nationwide, is seeking an experienced Level 2 IT Support Technician. We need a tech savvy IT professional able to deal with diverse, technical environments and maneuver through and resolve complex technical troubleshooting. This is a fully remote role and you need to have a quiet place at home to work from. The ideal candidate is someone who has prior experience working for an MSP (Managed Service Provider) or has experience troubleshooting in different technical environments. In addition, someone who has excellent customer facing skills would excel in this role. The company provides an excellent work environment, career development and compensation.

RESPONSIBILITIES:

• Support, administration, and maintenance of desktops, laptops, and some light networking issues
• Configure new computer hardware and software (mostly Windows based).
• Perform upgrades and configuration of desktop and related peripherals
• Troubleshoot desktop and server issues
• Take service calls and either resolve them or pass them on appropriately
• Utilize Service Desk system to maintain records of requests and responses for support issues
• Software installs and upgrades
• Assist in the administration of a Windows environment

TECHNICAL REQUIREMENTS:

• Competency in supporting, diagnosing, troubleshooting computer system, software and networking issues on PCs and related equipment
• Windows Desktop Operating Systems
• Light networking issues
• Enterprise Antivirus Software
• Active Directory experience and Group Policy
• MS Exchange / Office 365 / Hybrid Outlook
• Printer Administration

OTHER REQUIREMENTS:

• Excellent people skills (you need to really have excellent people skills as you will be representing the company)
• Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
• Ability to deal with a diverse population, including strong accents
• Willingness and ability to learn new skills and use new types of information
• Responsibility and reliability
• Ability to prioritize and perform triage
• Discretion and good sense in dealing with clients
• Willingness to see a problem through to its resolution
• Quiet place, free from distraction to work from home