Campaign Manager will be the one point contact between Partner & MetLife. He / she will oversee all aspects of day to day management and ongoing coordination. They are also responsible for creating and managing campaign budget and have good interpersonal & organizational skills
Critical Performance Criteria – End to End campaign management
Where do they Sit in the Organization – One point of contact between MetLife & Sponsor
Key Relationships:
Reports to: Associate Director - Gulf
Key Relationships: Non PPA Partnerships
Other Key Stakeholders: Gulf & EMEA Team
Key Responsibilities:
Core Expertise in Operations, Vendor Management, Client Relationship & end to end sales process
Campaign Planning
Customer Segmentation
Product Sequencing
Persistency
Forecasting, Planning & managing current & future campaigns
Campaign Profitability / P&L management
Other Responsibilities:
Manage all DM campaigns operating through bank call centers
Daily Reporting.
Reports to be sent in the approved template
Correctness to be ensured
Handle & resolve escalations from call center agents, TL’s and customers.
Provide On Job training for agents and ensure they are competent enough in delivering sales numbers.
Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
Provide escalation Metrics for customer complaints and maintain TAT’s.
Proactively act in facilitating sales, service, operations efficiency and customer satisfaction.
Work closely with partners to ensure smooth & seamless operations process.
Salesforce engagement
Sales Contest
Training
CANDIDATE QUALIFICATIONS:
Business Knowledge/Technical Skills:
Strong campaign management background with the below credentials
Banking / Insurance back ground
Extensive experience in driving and motivating team to achieve targets with strong negotiation skills
Client Relationship
Campaign Management
Strong Inter Personal Skills
Manage sponsor relationship strategically based on business requirements
Strong insight of financial industry, should be able to interpret and prepare strategic presentations
Set bold aspirations and clear vision for relationship
Set and execute a sponsor relationship strategy that defines which issues to focus & which opportunities to pursue
Ensure financial success & monitor quality
5-10 years of experience with insurance & banking industry.
Candidate to be a graduate or post-graduate
Leadership Competencies:
Thinks Strategically – Sets goals & direction aligned to the company’s strategy, predict future and plan accordingly.
Motivates People – Motivate people at all levels through continuous engagement strategies.
Explicit communication skills - Effective communication skills which will help to have a clear understanding on the strategies and the deliverables.
Seizes Opportunity - Seeks new opportunities /new segments and ways to create a perennial source for business generation.
Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
This job has been sourced from an external job board.
