Madisons recruitment are searching for an IT Support Technician based in Hertfordshire
Key Responsibilities
Support Technician:
Delivering technical support via phone, email, and end-users, distributors, and internal teams.
Assisting with pre-sale product selection and specifications.
Handling post-sale inquiries, including installation, setup, and troubleshooting.
Collaborating with suppliers and QA teams to address technical equipment challenges.
Providing technical guidance to the Marketing department for content creation.
Personal Qualities
Enthusiastic and resilient, with a solution-oriented mindset.
Constantly seeking process improvements and suggesting new initiatives.
Dedicated team player with the ability to work independently and take initiative.
Hands-on approach and willingness to engage in practical tasks as required.
Adaptable and eager to learn new skills.
Experience & Qualifications
Previous experience in a technical support role is advantageous.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Benefits:
Competitive salary
Comprehensive benefits package
Fully remote working If you are interested in hearing more about the client currently recruiting, please contact our office (phone number removed) or contact
