Job Title: 1st Line Service Desk Engineer
Reporting to: Operations Manager
About Us.
We are looking for a 1st Line Service Desk Engineer to join our rapidly growing team.
We are currently growing at a rate of 40% every year and need more staff to keep servicing our growing client base.
Everon is a Managed Service Provider. We provide IT support to our clients which include Lawyers, Accountants, the finance sector, Medical Practices, Constructions Companies, Charities and manufacturers. We love providing world class customer service and get a kick out of implementing the latest technologies for our clients.
If you set the bar high and love working with great tech such as Cisco, HP, Dell, Unifi, Microsoft, Ninja, Halo and Sophos – then come and join our team!
Requirements:
- The ability to troubleshoot and solve problems quickly and efficiently
- Great Customer service skills
- Great organizational skills
- Great Networking Skills
- Super Windows Desktop Skills, you can solve printer problems in your sleep!
- Just as super Mac, iOS and Android skills.
- Microsoft Cloud solutions, Office 365, Azure, Azure AD. We eat and sleep the Microsoft cloud. If you know the difference between Office 365 and Microsoft 365 hit apply now you’ve probably got the job!
Responsibilities:
- to work on the technical team as well as work solo
- to provide world class customer service and mentor others to do the same
- to troubleshoot and analyse technical issues and situations with critical thinking skills
- to research Technology improvements for our customers
- to have excellent written and verbal communication skills
- to produce detailed documentation for customers and the team
- to mentor and guide other technicians in a positive supportive team environment
The Location:
This Job is fully remote but the support is still as good has having someone sitting right next to you.
The things you’ll love:
- All the equipment you need to get your job done, including company Laptop and Phone
- 35 Days holiday per year
- Working in a fun collaborative team that supports each other
- Monthly boot camp funded by the company.
- A tailored professional and personal development plan.
- Receive up to 10 days training per annum, relevant to your position.
- Bi-Monthly socials
- Free financial well-being advice.
- Competitive Salary
Why Should You Apply?
- Variety – Our work takes us to lots of different and interesting places. If you love variety then this job is for you! maybe an urban farm one day, another day, at a Law firm, and Construction the next.
- Great culture – Work for a company that provides flexibility and a great working environment – work from home, great benefits, and the chance to give back to your community.
- Great Tech – We only use awesome industry leading technology. You will get to run up the latest and greatest equipment to keep you up to date.
