About The Role:
REISE is seeking a Digital Marketing Executive with exceptional communication skills and a passion for driving client success. In this dynamic role, you’ll be pivotal in nurturing existing partnerships while identifying new growth opportunities in the digital landscape.
If you’re an organised multitasker who thrives in a fast-paced environment, this might be the perfect fit for you. As a Digital Marketing Executive, you’ll support client onboarding, manage content delivery, and oversee the renewal process, all while working remotely.
A background in digital marketing, content creation, or account management will give you a significant advantage in understanding our clients' needs. In addition to maintaining strong relationships, you’ll also develop and implement effective digital marketing strategies tailored to each client’s goals.
Your day-to-day will involve managing client-related tasks, conducting regular check-ins, updating client information, and identifying opportunities to recommend tailored product solutions. Collaborating closely with management, you will strategize on growth initiatives that enhance our clients’ digital presence. Join us in making a meaningful impact on our clients’ digital journeys!
Core Skills: - Digital Marketing Knowledge
- Project Management
- Client Servicing
- Creative thinking and Problem Solving
What You’ll Do:- Conduct strategic partnership workshops and presentations.
- Monitor and measure client satisfaction.
- Campaign optimisations.
- Competitor and Market analysis.
- Liaise with different departments about client queries.
- Upselling and cross-selling: Offer advice to clients on services and products.
- Support in helping to capture client information.
- Crisis management and conflict resolution.
- Trendspotting and innovation: Stay up-to-date with the latest trends in digital marketing and recommend how clients can leverage them.
- Participate in marketing campaigns in brainstormings, strategy creation and business development.
- Help with new client onboarding, delivery of tasks and content.
- Play an advisory role to partner and client requests and troubleshoot challenges.
- Build and maintain relationships with new and existing clients from a strategic level and future-forward mindset.
- Engaging with the Client to understand the general strategy regarding operational requirements, budget constraints and future operational needs.
- Document all internal and external communications and organise the documentation on the project management software.
- Budget and ROI Tracking: Ensure budgets are effectively allocated and track ROI on marketing investments.
- Performance Reporting: Prepare and present detailed monthly/quarterly reports showing campaign performance and alignment with client KPIs.
Who You Are:
- Bachelor's degree in Marketing, Communications, Digital Media, Business, or a related field.
- Minimum 2 years of digital marketing experience, ideally with a focus on client-facing roles and campaign management.
- 1-2 years of experience in client services/account management, preferably within a digital marketing or agency environment.
- Proven ability to manage multiple projects simultaneously, ensuring timely delivery and client satisfaction.
- Experience with key digital marketing tools and platforms, such as Google Analytics, Facebook Ads Manager, Meta Business Suite, HubSpot, or similar.
- Strong analytical skills with experience in interpreting digital performance metrics and making data-driven decisions.
- Strategic thinker who can align marketing strategies with client goals and objectives.
- Excellent interpersonal and communication skills, with a proven ability to build and maintain strong client relationships.
- Creative problem-solver who can quickly troubleshoot challenges and offer innovative solutions.
- Experience in developing, implementing, and optimising digital marketing campaigns, including SEO, SEM, and content marketing.
- Highly organised and detail-oriented, capable of maintaining thorough documentation within project management systems (e.g., Trello, Asana, Monday).
- Collaborative mindset, comfortable working with cross-functional teams to deliver successful marketing initiatives.
- Adaptable and proactive, willing to take ownership and go the extra mile to drive client success and business growth.
Our Culture:
We believe in a highly collaborative, high-exchange environment between teams and people, with freedom of creation and responsibility for the best delivery.
We value and encourage the habit of reading and researching, learning and sharing knowledge, people who are able to move and relate to people from environments “different from yours” and constant personal and professional development. We encourage the use of new technologies employed in the creation of disruptive ideas. Where efficiency is concerned we are big believers of learning and adapting, if you think something would yield more efficient results we want to hear your take.
We live in a culture of entrepreneurial thinking, where everyone has a fundamental role in building a part of REISE.
All our vacancies are open to anyone, as we value, above all, respect, thoughtfulness and a highly ethical environment. We believe that the enrichment of culture is based on the singularities of each of our employees, and how we come together.
Fundamentally we believe in collective impact, and what that means for not just the industries we operate in, but how that work translates as value to the communities we help grow. 87% of people choose a brand whose values closely resonate with theirs. We believe in more than just thumb stopping content, but rather the future we are helping to shape and the value we create. Where possible we try to inject our +IMPACT framework to our initiatives, taking into account not only marketing KPIs but also societal value for partners and communities.
Did you identify with the description above? Do you believe you are fully aligned with our Culture? What we want are talents and people who want to make a difference with their skill sets.
What we offer:
- Future growth opportunity of renewal/extension
- Work from anywhere you want - to follow Malaysian working hour from 9am to 6pm from Monday to Friday
- Work with a diverse team comprising individuals from various countries and cultural backgrounds
- Collaborative environment enabling learning for growth
- 1 day of paid annual leave every month
- Birthday leave
