Are you proficient in Dutch and passionate about delivering top-notch customer service? Join our team in Bulgaria as a Remote Dutch-Speaking Customer Advisor within the e-commerce sector. While previous experience is beneficial, it's not mandatory as we welcome motivated individuals eager to learn. Additionally, for candidates moving from abroad, we provide a comprehensive relocation package covering flights to Sofia and accommodation. Enjoy competitive pay, extensive benefits including health and life insurance, and numerous opportunities for career advancement.
Responsibilities:
Exceptional Customer Support: Your main role as a Remote Dutch-Speaking Customer Advisor involves providing outstanding assistance to Dutch-speaking customers through various channels such as email, chat, and phone. Address inquiries, offer product details, process orders, and efficiently resolve issues to ensure a positive customer journey.
Order Handling: Manage customer orders by overseeing processing, tracking, and resolving any issues that may arise. Collaborate with internal teams, logistics partners, and suppliers to ensure timely and smooth order fulfillment.
Product Expertise: Develop a comprehensive understanding of our products and services to provide accurate information to customers. Stay updated on product features, promotions, and policies to effectively address customer queries.
Issue Resolution: Identify and troubleshoot customer problems, finding suitable solutions promptly. If necessary, escalate complex cases to senior team members or management to ensure swift resolution and customer satisfaction.
Feedback Gathering: Collect and document customer feedback, suggestions, and complaints to identify areas for improvement. Collaborate with cross-functional teams to implement proactive measures and enhance overall customer satisfaction.
Qualifications:
Fluent in Dutch (both verbal and written) is a prerequisite.
Proficient communication skills in English.
Prior experience in customer service or e-commerce is beneficial but not mandatory.
Strong interpersonal skills and a customer-centric mindset.
Proactive attitude and adaptability to a fast-paced environment.
Benefits:
Competitive Compensation: Receive a competitive salary package based on your qualifications and experience.
Relocation Support: For candidates relocating from other locations, we offer a comprehensive package covering flights to Sofia and accommodation.
Health and Life Insurance: Enjoy access to comprehensive health and life insurance coverage for you and your family.
Career Growth Opportunities: Benefit from various avenues for career advancement within the e-commerce industry. Participate in training programs and mentorship initiatives to support your professional development.
Dynamic Work Environment: Join a dynamic and inclusive workplace culture that encourages collaboration, innovation, and teamwork.
Work-Life Balance: Enjoy flexible working arrangements and a supportive environment that promotes a healthy work-life balance.
Professional Development: Engage in ongoing training and development activities to enhance your skills and expand your knowledge in customer service and e-commerce operations.
Join Our Team:If you're fluent in Dutch and excited about the prospect of a fulfilling career in customer service within the e-commerce industry, apply now to become our Remote Dutch-Speaking Customer Advisor in Bulgaria. Experience competitive pay, comprehensive benefits, and ample opportunities for career growth and development as you contribute to our team's success!
