Salary Range: $1,200 - $2,500 USD per month (depending on experience and location)
Experience Required: 2+ years in IT Support or related field
Job Summary
As an IT Support Specialist, you will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.
Key Responsibilities
Technical Support: Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
Troubleshooting: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
System Maintenance: Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
User Support: Guide users through problem-solving processes and provide training on software or system use when necessary.
Escalation: Identify complex issues and escalate them to the appropriate team or department when needed.
Documentation: Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
Software Installation: Support the deployment of new software and updates, ensuring compatibility and smooth operation.
Network Management: Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
Incident Reporting: Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.
Requirements
Experience:
2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
Experience working remotely and supporting international clients is a plus.
Technical Skills:
Strong knowledge of Windows, macOS, and/or Linux operating systems.
Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
Experience with hardware troubleshooting and maintenance.
Communication Skills:
Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
Ability to explain complex technical issues to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.
Customer Service: Experience in delivering outstanding customer support and service in a fast-paced environment
Benefits
100% remote work with flexible hours.
Competitive salary with opportunities for performance-based bonuses.
Professional development and career growth opportunities.
Collaborative and inclusive work environment
How to Apply:
Submit your CV in English along with a brief video link on drive explaining your relevant experience and why you are a good fit for this role.
