We have an exciting gateway opportunity for a dynamic individual to join us as a Junior Service Engineer working on a temporary contract for 9 months.
You will be working and gaining experience on two hardworking teams, the Desktop team who are responsible for all end user hardware faults and the Service desk where you will be resolving queries raised by email or self service portal. Both teams provide technical support to a diverse network of 10,000 NHS users covering multiple Health Service locations throughout York and Scarborough.
The post is 37.5 hours per week between 8-5 Mon-Fri based at our offices in Scarborough.
For current NHS employees, please see permission from your line manager before applying for this position on a secondment basis.
The main duty is providing a desktop and online IT helpdesk service to NHS staff, this will involve:
- Resolve and “trouble shoot” client server environment seeking guidance from the Desktop Team Leader as appropriate
- Assist the Desktop Engineer in carrying out repairs and maintenance of desktop equipment (software and hardware) including printers, PCs, laptops and hand held devices.
- To be responsible to the Desktop Team Leader for “rolling out” new Desktop equipment and the replacement of old.
- Resolve hardware issues on an appointment basis.
- Triaging user contacts into the desk via e-mail or selfservice Portal.
- Attempting to provide resolutions to a wide variety of technical faults ranging from simple password resets to more complex and novel incidents that cover multiple internal and external IT systems.
- Following established incident management procedures.
- Maintain working relationships with technical teams across multiple sites.
- Being in regular contact with users of varying levels of IT literacy, and also with technical colleagues within the department, and other IT helpdesks.
The ability to keep calm and work under pressure is essential in order to efficiently handle peaks in demand, and reassure users their problem will be dealt with.
Successful candidates will ideally have at least 1 years’ experience in an IT Support or Customer Service environment, where they are primarily dealing with people via telephone and e-mail.
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
For further details / informal visits contact: Name: Sam Coombs Job title: Service Operations & Transition Manager Email address: sam.coombs3@nhs.net
