What Are We Looking For
Multiplymii is in search of a
Sales Representative who will be working with our client based in the US. In this role, you will engage with customers on Facebook Marketplace, managing sales interactions through multiple Facebook profiles. You will ensure a smooth sales process, maintain confidentiality, and promptly flag any technical or customer-related issues to your supervisor.
Beyond your experience, we are also looking for someone who is professional and possesses impeccable English language communication skills in writing, and has a background in a customer-facing role with proficiency in CRM tools.
This role is 100% work from home.
In This Role, You Will
Direct to Consumer Sales:
- Operate multiple Facebook profiles to interact with customers on Facebook Marketplace.
- Manage the entire sales process, from initial contact to completing the purchase, ensuring a smooth transaction and customer satisfaction.
- Be aware of which listing each profile is associated with, including geographical location, pricing, and the profile you are communicating from.
Customer Focus And Relationship Management
- Respond promptly to customer inquiries with accurate product information and address any concerns.
- Flag and report any customer or technical issues (e.g., problems with extensions, Multilogin, internet issues, login problems) to your supervisor immediately.
- Maintain the confidentiality of all profiles you work on; this includes not viewing private messages, posting unauthorized content, or using the profile for any activity other than selling on Facebook Marketplace.
- Monitor and report on sales performance, focusing on KPIs such as the number of sales, response time, conversation quality, accuracy of information, and correct tagging of customers in sales tools.
Sales Administration
- Identify and pursue leads to generate customer interest and drive sales growth.
- Coordinate and finalize sales through various communication channels, ensuring accurate follow-up on post-sales processes and maintaining customer satisfaction.
About You
Core qualifications:
- At least 2 years of experience as a Sales Representative or in similar roles.
- Experience in customer-facing roles via chat. (Experience in calls is an advantage).
- Strong written communication skills for effective customer interactions and internal communications. (Verbal communication skills are an advantage).
- Experience working in the ecommerce industry in the US marketplace.
- Experience with CRM tools such as Hubspot, Salesforce, Zendesk, PipeDrive, Zoho, etc.
- Demonstrated proficiency in improvisational communication with customers.
- Ability to manage multiple tasks and profiles efficiently, with a focus on customer service.
- Strong organizational skills with an attention to detail, especially in administrative tasks and data input.
- Ability to use ChatGPT for double-checking information and seeking suggestions.
- Customer-focused with a commitment to delivering excellent service.
- Ability to work independently and manage time effectively.
Characteristics
- Organized: Able to manage multiple profiles and tasks with efficiency.
- Goal-oriented: Focused on achieving sales targets and maintaining high customer satisfaction.
- Action-oriented: Takes initiative to address issues and close sales promptly.
- Big-picture thinker: Understands the overall sales strategy and how individual actions contribute to company goals.
- Sociable: Builds rapport with customers easily and maintains a positive online presence.
- Improviser: Capable of thinking on your feet and adapting to different customer interactions.
- Problem Identifier: Quick to flag and report issues with customers or technical challenges to supervisors.
- Confidentiality Keeper: Strictly adheres to privacy and confidentiality policies, ensuring all profile activities are authorized and related to selling.
Technical Requirements (Device)
- Laptop/Computer (at least 8GB RAM)
- Headset (preferable noise canceling microphone)
- Fast/Stable Internet Connection (At least 10 mbps)
Why MultiplyMii
MultiplyMii, a premium recruitment & HR services company, is growing FAST and we are currently hiring an exceptional Sales Representative who desires to be part of an exciting organization that rewards and values its team members.
One clear benefit for you beyond the long list at the bottom is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.
- 100% Remote work
- SSS
- Philhealth
- Pag-ibig
- Healthcare (HMO)
- 13th-month pay
- Paid Service Incentive Leave (SIL) upon probationary
Shifts: 8:00AM-4:00PM and 4:00PM-12:00AM EST (40 hours a week, including weekends. Each person will receive days off, but these days off may not necessarily fall on Saturday and Sunday.)
