The HEINEKEN Company company
ZAGORKA was founded more than 120 years ago. In 1994, we joined the HEINEKEN family, the most international brewer in the world with an extensive portfolio of over 250 international, regional, local and specialty beer and cider brands. At HEINEKEN, we are dedicated to innovation, long-term investment in our brand and people and sustainability, through our “Brewing a Better World” project. These elements are all included in our DNA and strategy, to add value to all our stakeholders. HEINEKEN is a truly global company, with 85,000 employees in over 70 countries.
At ZAGORKA, we are committed to creating the highest quality beers and ciders in a sustainable and responsible manner. Our portfolio offers a variety of excellent beer and cider brands: our local flagship brands Ariana and Zagorka, our international premium brands Heineken®, Birra Moretti, Starobrno and Amstel and our craft and variety brands Stolichno and Apple Thief cider. At Zagorka, we promote “always a choice” by offering a strong portfolio on non-alcoholic propositions, including Zagorka 0.0%, Heineken 0.0% and Ariana Radler 0.0%.
Currently we are looking to strengthen our great Supply Chain team with a Customer Service Manager.
Responsibilities:
• Strictly follows safety rules according to company procedures, policies, and legislation.
• Leads and participates in TPM teams and projects to enhance service quality.
• Creates, evaluates, and optimizes customer service plans.
• Ensures timely and accurate order fulfillment.
• Properly routes customer orders and enforces delivery quality standards.
• Manages inventory levels and responds to customer inquiries.
• Handles pricing, promotions, stock shortages, packaging, and credit notes.
• Manages logistics partners, depots, and outsourced warehouses.
• Supports the Transportation department for cost optimization and quality service.
• Organizes team initiatives aligned with company goals.
• Maintains a daily control system (DCS) and tracks KPIs.
• Efficiently handles customer complaints, conducts audits, and identifies process improvement opportunities.
Requirements:
• University degree in the fields of Business Administration, Finance or Economics;
• Working knowledge of customer service software, databases and tools
• High level of self organization, ability to prioritize and strong project management skills;
• Excellent presentation skills, team player attitude;
• Strong client-facing and communication skills
• Outstanding analytical skills, comfortable working with different data sources to derive valuable insights;
• Strong computer literacy (MS Excel, PowerPoint);
• Good command of both Bulgarian and English.
What we offer:
• Strong focus on Health & Safety, inclusion and diversity in the working place;
• Work in an open and friendly environment, with an option for work from home as per company’s policy;
• Opportunity to work on challenging projects, share experience and get exposure to HEINEKEN’s global network and know-how;
• Attractive career development opportunities – both locally and internationally;
• Competitive remuneration, option for relocation package;
• Additional benefits.
Personal data provided by you in relation to this selection will be processed by ZAGORKA AD (headquarters and address at Stara Zagora, 41, Khan Asparuh Street), in its capacity of administrator of personal data, only for the purposes of the selection and in accordance with Regulation (EC) 2016/679 of the European Parliament and the Council, the Personal Data Protection Act and the relevant secondary legislation.
The data will be deleted from the registers of ZAGORKA AD within 6 months after the closure of the current process.
