Schedule: 12-hour rotating shift schedule, following Australian Time
What are we looking for?
Skills Required
Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
At least 5 years of proven experience in Network Infrastructure/Network Operations Center/ Network technician role with experience at least 2 years as Level 2. Preferably within a Managed Services Global Environment
Formal training and certification in an industry technology (e.g .CCNA or CompTIA N+) mandatory.
Experience and understanding of a range of the following technologies:
Microsoft Windows including Active Directory, DNS,DHCP
Microsoft Exchange and/or other messaging environments
Firewalls such as, Palo Alto, FortiGate, Cisco ASA etc
Cisco routers/switches
Citrix
VMware
Anti-Virus Technologies
Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Orion, LogicMonitor, Kaseya, Connectwise
Experience administering Windows Server environments
Good problem analysis and resolution skills
Excellent communication skills, ability to interact with team members, client representatives, and vendors to achieve problem resolution
Nice To Have
Industry experiences working within the ITIL framework (ITIL certifications highly regarded)
Linux/Unix Experience is desirable.
What will you do?
Identify and action all incoming major incidents from our monitoring tools in a rapid manner.
Manage our client’s infrastructure according to the satisfaction of our customers in line with our contractual commitments.
Work autonomously, managing alerts, phone calls, backups, etc. to resolution within SLA.
Provide excellent customer service and communication to all clients
Ensure the integrity and validity of the environments managed on behalf of company’s managed clients
Support all best practice design, implementation, and management of managed infrastructure solutions
Identify and provide insight to internal stakeholders on recurring incidents and assist in the root cause resolution where required.
Ensure organization is meeting its obligations in regard to Service Levels Network performance and configurations
Work effectively with the team in transitioning the workflow through to colleagues in the 24-hour roster with clear notes, instructions and info for handover.
Provide 2nd and 3rd level technical support on Incidents and Requests raised by our customers via email, portal or phone call.
Work Closely with ISC Network engineers to resolve the issues.
Rapidly respond and work to resolve incoming alerts generated from our monitoring tools.
Managing major/critical incidents and communicating updates to key stakeholders.
Performing Event management (monitoring and actioning events that happen within both our and our client’s infrastructure environments)
Performing initial triage on all networking outages, including L1 troubleshooting and raising cases to the Vendor where applicable.
Assisting in managing the day-to-day monitoring of client backups.
Join the awesome team and enjoy these benefits & perks:
Temporary Home-based
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helping organizations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
