Please note that this position is based in Berlin, Germany - relocation support is provided if required.
LIGHTHOUSE FOR TALENT
At Trade Republic, we are on a mission to empower everyone to create wealth with easy, safe and free access to the financial system. With over four million customers we are the largest savings platforms in Europe, with users holding over €35 billion on our platform.
We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for millions of people across Europe to create wealth.
About The Team
As an IT Specialist at Trade Republic Bank, you will be a key member of our Mac OS-centric IT team responsible for delivering exceptional helpdesk support to our staff while also contributing to various IT projects. You will play a critical role in ensuring the seamless operation of our Mac-based technology infrastructure and the success of our initiatives.
What You'll Be Doing
- Provide first-line helpdesk support for internal staff, addressing hardware and software issues, network problems, and user inquiries promptly and professionally in a Mac OS environment.
- Provide exceptional support for incident and service request tickets within defined Service Level Agreements (SLAs).
- Maintain an inventory of IT assets and ensure their proper functioning and security.
- Collaborate with IT team members and other departments to gather requirements, design solutions, and assist in project implementation.
- Develop and maintain scripts or code to support IT processes and automation, including proficiency in Python for coding tasks as needed for projects.
- Proficiency in tools such as OKTA, Jamf, Atlassian, and scripting for the purpose of integration and providing support.
- Create and maintain documentation related to IT systems, procedures, and best practices.
- Stay updated on emerging technologies and industry trends to suggest improvements and optimize IT systems.
- Ensure compliance with security protocols and best practices to protect company data and infrastructure.
What We're Looking For
- Bachelor's degree or equivalent education in Computer Science or a related field and approximately 2-3 years of experience in a technical infrastructure discipline.
- Experience in IT service delivery and customer support in an Engineering capacity.
- Ability to exercise judgment within defined procedures and practices to determine appropriate actions.
- Broad knowledge of personal computers, peripherals, operating systems (Mac OSX), OKTA, Jmf, Atlssian, and other common software packages.
- Experience with mobile devices (iOS and Android), voice and data networking (LAN/WAN) services, video conferencing technologies.
- Strong technical troubleshooting, problem resolution, and decision-making skills.
- Experience managing and participating in technical infrastructure-related projects.
- Structured work style with the ability to plan and prioritize workload in a dynamic environment.
- Demonstrated knowledge and experience with the ITIL framework.
- Industry certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
WHY YOU SHOULD APPLY NOW
At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.
You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!
Trade Republic embraces diversity and strives for equal opportunity for everyone. We are committed to building a team that represents a variety of backgrounds, characteristics, perspectives and skills. We encourage applicants of diverse gender, age, sexuality, religion, ethnicity, disability status and parental status to apply to our roles, or those from other intersecting minority groups not listed. The more diverse and inclusive we are as a team, the greater our work will be. If we can support you on DEI related questions during the interview process, please reach out to talentacquisition@traderepublic.com.
