The House Of Mercier is excited to offer the position of French Speaking Technical Support Advisor for our on-site team in the audiovisual entertainment sector. In this role, you will be the go-to expert for our French-speaking clients, providing outstanding technical support and solutions related to audiovisual equipment and services. Your strong interpersonal skills and technical expertise will ensure that customers receive the best possible support for their entertainment needs. If you are enthusiastic about audiovisual technology and enjoy helping customers, we encourage you to join our innovative team!
Responsibilities
Deliver exceptional technical support to French-speaking clients in-person, addressing inquiries and resolving issues effectively
Assist customers with setup, installation, and troubleshooting of audiovisual equipment
Document interactions and technical issues accurately in our CRM system
Educate clients on product features and provide guidance on optimizing their audiovisual experiences
Work collaboratively with other technical and support teams to escalate complex issues
Stay updated on industry trends and advancements in audiovisual technology
Uphold company policies while ensuring a high standard of customer service
Requirements
Fluency in French and proficiency in English; knowledge of additional languages is a plus
Previous experience in technical support or customer service, particularly in the audiovisual sector
Strong technical knowledge of audiovisual equipment and systems
Excellent problem-solving and communication skills
Ability to convey technical information clearly to clients
Familiarity with CRM systems and technical support tools is an advantage
Passion for technology and a commitment to providing outstanding customer service
