We are seeking an enthusiastic and dynamic IT Service Desk Officer to join our collaborative and inclusive, Corporate Technology Team.
As an IT Service Desk Officer, you will report to the Superintendent, Service Desk at our Northbridge office, where you will provide customer focused, first-level service desk support to users associated with operating installed hardware and software according to Service Level Agreements. Moreover, you will drive effective, efficient, and value-add systems support, throughout our business.
Key Accountabilities will include:
- Monitoring/Triaging all problems reported to the IT Service Desk.
- Providing remote and face to face technical support to users regarding IT incidents and service requests
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them.
- Maintaining accurate log entries of fault with resolution and contact details.
- Ensuring all hardware/software installations and routine upgrades are implemented in a timely manner.
- User administration across all enterprise systems within the business
- Working on tasks as assigned by Team Leader.
- Maintaining Desktop/Laptop/Tablet asset information.
- Ensuring technical queries not progressing are escalated to resolver groups according to established procedures.
Key skills and experience required for you to thrive in this role, will include:
- Experience within an IT Service Desk/Help Desk role, in a large and complex environment will be highly regarded, though not essential
- Tertiary qualification in Information Technology or related discipline.
- Strong knowledge of Windows based environments, common hardware, common office productivity applications, Office 365 Applications including Admin Centre and Active Directory/AAD.
- Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution and transfer information to knowledge base.
- Strong customer service experience
- Well-developed communication skills (written, oral and interpersonal).
- Experience working in an ITIL environment would be an advantage.
At Perenti, our purpose is to create enduring value and certainty. This is critical to everything we do and the reason we exist. Our purpose is underpinned by our five Principles – No shortcuts, Never wasteful, Walk in their shoes, Smarter together and Enable tomorrow. These Principles are the fabric of our business, they are critical in delivering our purpose and driving the way we work, our actions and our behaviour.
We are actively creating a diverse culture, where people are included and have development opportunities, regardless of gender, age, cultural background, disability, religion or sexual orientation, as well as differences in background, life experience, and interpersonal and problem-solving skills. We recognise that attracting and retaining a diverse, inclusive and collaborative workforce is key to our success as a business #Smarter together. We offer flexible working and encourage development opportunities and career progression.
We offer:
- Located close to public transport in a great central location.
- Flexible, hybrid working arrangements.
- A competitive remuneration package, with discretionary, performance-based incentives.
- Paid parental leave
- Employee support services
- Regular pulse-checks and employee surveys
- Commitment to your ongoing development, including on-the-job opportunities,
- Relocation assistance (if required)
- This is a full-time, permanent opportunity, based near the Perth CBD.
