IT and Network Administrator in PHILIPPINES

Monday to Friday work week

100% remote work (work from home)

Engagement: Full-time consulting job

USA night shift

Responsibilities:

• Provide support via phone, email, and our ticketing system. Providing technical consulting, system configuration, and troubleshooting.

• Troubleshoot issues on Server, PC, laptop, mobile device, cloud solutions, on-premises networking devices, or any other technology we support. 

• Identify the root cause of IT issues and work diligently to research and solve them, eliminating recurring IT issues.

• Provide response, diagnosis, and resolution to requests and system-generated alerts. 

• Provide support for internal Tier 1 Engineers.

• Engages in an analysis of hardware or software systems for best practices.  

• Analyze, test, and modify computer systems based upon their unique design specifications and computing environment to resolve technical issues.

• Engage in the administration and provide support for Connection Managed Tools, Office 365, anti-virus, anti-spam, email archiving, managed backups, and other services offered by ConnectOn.

• Document all interactions using business automation and ticketing software. Documenting interactions, troubleshooting, and results clearly and concisely.

• Perform system documentation when required.  

• Enter time into our system to ensure our key metrics and service level agreements are attained.

• Work in a team environment to develop and improve support processes.

• Understand when to escalate a service request and ask for help from team members with subject matter expertise.

Requirements:

• 2-4+ years of IT experience.

• Bachelor’s Degree or one additional year of work experience.

• A strong understanding of relevant technologies, solutions, troubleshooting, & support.

• Experience with SonicWALL Physical and Virtual appliances.

• Experience with Microsoft Online Products and Services.

• Experience with Server hardware and software.

• Experience with Virtualization solutions.

• Experience with Business Disaster Recovery Backup solutions