Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
Serco has made significant contributions at their own COP2 Service Facility located next to EUMETSAT in Darmstadt, supporting a wide range of satellite operations and projects. As the owner and operator, Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for satellite missions. Their expertise in ground systems, data processing, and facility management has earned them recognition, including 'Best in Service' awards from partners. The COP2 facility underscores Serco's commitment to excellence and innovation in satellite operations, ensuring reliable data services and mission success.
We are looking for
a Product and Quality Assurance Engineer to join our Flight Operations team within an established Earth Observation service onsite in Darmstadt.
Responsibilities
- Configure and maintain PA quality tools
- Track and process all anomalies in the relevant databases, both ground and spacecraft related
- Support ground & spacecraft Anomaly Review Boards (ARBs), tracking all decisions and actions taken
- Maintain the product tree of each mission to reflect the evolving configuration baseline
- Regularly reporting the FOS configuration and its baseline documentation (CIDL + ABCL Reporting)
- Organise and conduct the Freeze in view of critical operations (Freeze Note and CCB)
- Track and process all change requests
- Stimulate the regular assessment of FOS risks and reflect the update in the relevant risk registers
- Stimulate the collection of lessons learned after major mission phases
- Survey document production and provide quality review of documents on request
- Keep up-to-date the PA documentations within Serco and ESA QMS (PAP, CMP, RMP, DMP)
- Monitor compliance to applicable QMS procedures and support the team for every occurring audit
- Attend agreed simulation sessions and support the chasing of actions raised in the Debriefing
- Support the service operations contract in terms of the reporting, KPI and relevant information quality
Profile
- Proficient in Product and Quality Assurance of Missions in Development and Operations
- Experience in working in an operational environment
- Fully proficient in Configuration Management
- Previous experience in operational experience on risk management process (risk register, trend, acceptance)
- Familiar with Quality Management system, if ESOC QMS will be a strong asset
- Familiarity with ECSS Standards applicable to the Ground Segment
- Familiarity with the ISO 9001 Standard
- Proven experience in coordination of anomalies investigation and resolution, report generation
- Well‐organised, able to prioritise and manage several activities in parallel
- Excellent written and communication skills
- Ability to coordinate activities internal and external to the FOS team.
All candidates must be eligible to work in the EU.
On Offer
- Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
- Hybrid working model
- 50% subvention on Deutschland ticket
- Gym membership discount
- Participation in pension and health scheme
- 30 days of holiday
Relocation:
Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco GMBH offers relocation support for all EU passport holders that are planning to relocate to Germany and work in our COP2 Service Facility.
De&i
Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.
About Serco
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.
