voicespin company
VoiceSpin serves as a leading global provider of unified communications and
Linux-based IP communication solutions. VoiceSpin serves over 500 international
enterprises, high-tech corporations, private companies, communication brands in the
spheres of e-commerce, trading, finances, law and more.
Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global
provider of unified communications and Linux-based IP communication solutions.
VoiceSpin serves over 500 international large enterprises, high-tech corporations,
private companies, communication brands in the spheres of e-commerce, trading,
finances, government, law and more. Among the company's clients, there are such
well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza
Hut and others.
Role Description
This is a full-time remote role for a VoIP Support Engineer at VoiceSpin. The VoIP Support Engineer will be responsible for troubleshooting VoIP systems, providing technical support to customers, and ensuring smooth operation of VoIP services. The role will involve handling customer support inquiries related to operating systems, resolving technical issues, and delivering excellent customer service on VoIP-related matters.
Responsibilities:
Serve as the 2nd 3rd tier for customers seeking technical assistance on the Voicespin
products over the phone, email or chat;
Perform remote troubleshooting through diagnostic techniques and pertinent questions
by customers;
Walk the customer through the problem-solving process;
Direct unresolved issues to the next level of support;
Provide accurate information on Voicespin IT products and services;
Record events, issues and resolutions in logs;
Follow-up and update customer status and information;
Pass on any feedback or suggestion by customers to the appropriate internal team;
Identify and suggest possible improvements on procedures.
Requirements:
Knowledge of VoIP Linux administration;
Asterisk Vicidial 1+ years of experience;
Understanding SIP&IAX protocols;
Scripting knowledge (at least one: Bash, PHP);
Networking;
English Upper-Intermediate.
We offer:
International clients and colleagues cooperation;
Competitive compensation level;
Paid vacations and sick leaves;
Paid national holidays;
Knowledge sharing and training internal and external activities;
Flexible working schedule (8-17/9-18/10-19/) UTC+2;
Remote work (you can work from anywhere in the world);
English speaking club with a teacher.
Join and be part of a team of professionals where you will be valued!
