Level 3 Support Technician in PHILIPPINES

Level 3 Support Technician

LegalSight is a creative and innovative company that develops software for a broad range of legal and business functions. Our team includes veterans of the legal services industry, technology experts, and business operations professionals. We leverage our expertise to maximize opportunities for improved workflows and processes. We bring together our talent and technology to help clients achieve greater operational efficiency, reduce risks, and take advantage of innovative software solutions.

We are looking for a Level 3 Support Technician to address technical concerns raised by clients. This person should have strong attention to detail and problem-solving skills. The ideal candidate approaches issues with curiosity and will derive fulfillment from finding the root cause of client’s issues.

This is a fully remote position. Working hours will be in United States time zone, 9:00am - 5:00am Eastern Standard Time (that is 9:00pm - 5:00am Philippine time).

Responsibilities:

• Receive reports of technical issues that client support does not have the technical ability to address.
• Utilize reproduction steps, databases, and scripts to identify the root cause of the issue.
• Depending on the bug, you will either fix it, or you will report it to the development team.
• Occasional communication directly with clients to isolate their issue(s).

Qualifications:

• Database experience
• Scripting experience
• Understanding of system troubleshooting
• Angular experience
• Java experience
• Experience with QA testing
• Experience with bug reproduction
• Able to work 9:00am-5:00pm EST
• Strong problem-solving skills
• Attention to detail