Chief of Staff - Network Engineering Operations in NEW YORK CITY METROPOLITAN AREA

Chief of Staff – Network Engineering Operations

Our client is a leading residential-focused internet service provider in North America. They specialize in ISP services and wireless network design and implementations, with a primary focus on serving residential customers. Their scalable connectivity networks are designed to meet the high-speed internet demands of households in dense metropolitan areas.

They are seeking a highly skilled and organized Chief of Staff to oversee operations within their Network Engineering department. The ideal candidate will possess a strong technical background in network engineering, with hands-on experience in fiber and fixed wireless technologies, combined with proven program management capabilities.

This role is fully remote however preference will be for those residing in New York City.

This Role Offers:

• Competitive base salary, plus performance bonuses and full benefits package, healthcare, 401(K) match, and other perks.
• Company is heavily invested in growing operations and capital expenditures, is venture backed, and is expected to multiply in size.
• Every single day is different. Opportunity to cover many unique types of projects.
• Partnered with some of the largest real estate owners in the country. Premier distribution based on unique partnerships.
• Supportive and highly experienced senior management with heavy experience within telecom, wireless, and wireline industries.
• Control over large pool of internal/external fiber deployment resources.
• Opportunity to work in one of the top metropolitan areas for wireless projects.

Focus:

• Provide strategic and operational support to the Network Engineering team, ensuring the seamless execution of projects and initiatives.
• Collaborate closely with cross-functional teams to manage and optimize engineering workflows, ensuring alignment with business objectives.
• Lead and manage technical projects, utilizing project management tools to track progress, mitigate risks, and ensure timely delivery.
• Act as a central point of contact for internal stakeholders, coordinating communication and managing the resolution of operational issues.
• Monitor the integration of ticketing systems with engineering processes, ensuring efficiency and productivity across the team.

Skill Set:

• Bachelor's degree in Engineering or a related field.
• In-depth knowledge of network engineering concepts and technologies, with hands-on experience in fiber and fixed wireless.
• At least 5 years of program or project management experience, preferably in a technical or engineering environment.
• Proficiency in using project management tools such as Asana or similar platforms.
• Experience with ticketing systems and their application in engineering operations.
• Prior experience in the telecommunications or internet service industry is preferred.
• Strong leadership and organizational skills, with the ability to prioritize and manage multiple tasks.
• Excellent communication skills, capable of liaising with both technical and non-technical stakeholders.
• A solutions-oriented mindset with a focus on improving operational efficiency and team productivity.